Provides quality customer service to participants and policy owners. Resolves service problems in a customer service environment via multiple channels including phone and email with a focus on quality and timely resolution. Under close supervision, follows standard processes and procedures on assignments of basic to moderate complexity. May refer inquiries beyond level of knowledge or authority to more experienced representatives or published material.
- This role can be filled at our Stevens Point or Madison, WI , El Paso, TX, Freeport, IL, or our Goldsboro, NC Office following a hybrid work model
What You'll Do
As a Customer Service Representative - 401K & L&A you will :
Ensure a quality customer experience for our participants and policy owners by reducing friction points and ensuring an effortless process.Listen to and assesses customer needs to take appropriate action to fulfill their requests.Be a key point of contact for customers, builds positive relationships and creates customer confidence, loyalty, and retention by resolving requests using knowledge, empathy, and sound judgment. Provides timely customer service meeting or exceeding specified service standards.Receives telephone calls for assigned line of business and provides upfront assistance to our participants and policy owners in need of service. These needs may include locating, providing, or obtaining information or documentation, answering questions, routing, or transferring calls as appropriate, entering data, or creating or processing tasks to service participants and or policy owners.Additionally, you will :
Navigate multiple systems and technologies to provide and gather information, document actions taken, and accurately resolve service situations in support of participants and or policy owners.Record and file provided information from each request in the appropriate system application.What it Takes
Associates degree or related work experienceGood human relations skills to deal effectively with customer issues in a professional manner. Ability to communicate effectively and accurately verbally and in writing.Knowledge of how to use a computer, keyboard skills, and familiarity with software applications such as Excel and Word.Ability to navigate through various technology software to research and accurately resolve service situations is critical to the success of this position.Ability to meet or exceed attendance requirements, providing reliable and predictable attendanceThe Denver, CO Role can be filled at $16.88 - $23.21The Freeport, IL role can be filled at $15.27 - $21.00Hours of the position will be 8 : 30 AM - 5 : 00 PMWhat You'll Receive
At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive.
Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you'll work in office.As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.Meal Subsidy available for associates who report to an office.401(K) plan with a dollar-for-dollar match on your first eight percent , plus immediate vesting to help strengthen your financial future.Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement programGenerous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time offGroup Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.Well-being and Employee Assistance programsSentry Foundation gift matching program to encourage charitable giving.About Sentry
We take great pride in making Forbes' list of America's Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction.
Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we're one of the largest and financially strongest mutual insurance companies in the United States. We're rated A by A.M. Best, the industry's leading rating authority.
Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.
Get ready to own your future at Sentry. Opportunities await!
Thanks!
Donna Paschall
donna.paschall.2@thegeneral.com
Equal Employment Opportunity
Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.
Salary : $15 - $21
