What are the responsibilities and job description for the Customer Service Representative- College Student Opportunity position at Sentry?
Would you like a part-time job working in a fun and supportive environment? Are you an efficient multi-tasker with great phone skills and enjoy helping others? Sentry is offering a great opportunity for UW-Stevens Point and Mid-State students to partner their ongoing education with well-compensated job all while actively enrolled in college. Our part-time program is designed to provide you with the opportunity to gain valuable experience.
As a Call Center Representative, you will play a critical part in providing services to insureds, claimants, and others relating to the "First Notice of Loss" reports. As Sentry's promise to be there for our customers during their time of need, you'll provide technical support for the processing of claims.
New Hires coming to us will receive a $1000 Sign-on Bonus : $1500 Sign-On Bonus for Bilingual.
This role is planned to begin August 2025 for the Fall 2025 / Spring 2026 school year.
What You'll Do
As a member of Sentry's Claims Contact Center you will be the initial contact for our customer when an incident occurs. In addition, you will :
Work with a team to successfully meet department phone Key Performance Indicators
Process claims for policyholders, claimants and others over the phone
Assist with processing claims that are received over the internet / mail
Participate in weekly team huddles and associate engagement activities
What it Takes
To be eligible for this opportunity you must meet the following criteria :
Must be enrolled at UW-Stevens Point or Mid-State Technical College
Must have 2-6 semesters left before graduation upon start date
Available for 15-20 hours per week during the semester with the potential of up to 40 hours during summer or school breaks
Ability to work in a team atmosphere
Strong punctuality and dependability
Solid verbal and written communication skills
Spanish-speaking bilingual skills a plus- with additional compensation
This position is required to train full-time (40 hours a week, in person) for the first 14 days.
Sentry does not offer employment in this position to holders of F-1, J-1, and H-1 Visas for the purpose of obtaining practical experience.
What You'll Receive
At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive.
Sentry is happy to offer flexibility through a scheduled Hybrid work model. Friday through Monday work from home if you choose to, Tuesday through Thursday you'll work in office.
As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.
Meal Subsidy available for associates who report to an office.
401(K) plan with a dollar-for-dollar match on your first eight percent , plus immediate vesting to help strengthen your financial future.
About Sentry
We take great pride in making Forbes' list of America's Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction.
Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we're one of the largest and financially strongest mutual insurance companies in the United States. We're rated A by A.M. Best, the industry's leading rating authority.
Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.
Get ready to own your future at Sentry. Opportunities await!
Who You'll Contact
Gigi Stahl
Gigi.Stahl@Sentry.com
Talent Acquisition Specialist
Equal Employment Opportunity
Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.
