What are the responsibilities and job description for the Customer Service Supervisor position at Sentry?
Supervises a direct reporting staff who provides customer service to a variety of clients. Provides leadership and direction to assigned staff and performs personnel administration, including selection, training, performance management, salary administration, and employee development. Assists in the development and implementation of appropriate customer service standards. Performs regular audits and telephone monitoring to ensure staff adherence to service standards. Encourages a strong customer service philosophy that results in favorable relations with all customers.
Business Units :
This position is available to units whose main focus is to provide customer service to insureds, producers, account managers, brokers, producer management, health care providers, 401(k) participants, trustees, and others. These units handle a high volume of telephone calls. These units also handle high volumes of various processing transactions related to these calls, faxes, e-mail and mail requests. Customer Service is defined as providing information, written and / or verbal, on a wide variety of issues regarding insurance products, coverages and policy benefits, rates, billings, policy changes, quotes, and various other insurance related questions. Some units may include an outgoing marketing function.
What You'll Do
The ideal Customer Service Supervisor have effect leadership skills and is able to provide direction and motivation to their staff to ensure Sentry continues to provide exceptional customer service. You'll do this by :
- Developing and implementing customer service standards
- Coaching, counseling, and motivating your customer service team
- Improving customer service quality results by studying, evaluating and formulating ideas
- Maintaining knowledge of new or revised telecommunications systems
- Providing work direction to your staff
- Implementing policies and procedures
- Providing expertise in handling sensitive / unusual customer service issues
- Scheduling staff accordingly and tracking performance
- Assisting with budget preparation and controlling operating expenses
What it Takes
What You'll Receive
At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive.
About Sentry
We take great pride in making Forbes' list of America's Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction.
Our bright future is built on a long track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we're one of the largest and financially strongest mutual insurance companies in the United States. We're rated A by A.M. Best, the industry's leading rating authority.
Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth.
Get ready to own your future at Sentry. Opportunities await!
Amelia Sacco
Amelia.Sacco@Sentry.com
Equal Employment Opportunity
Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.
