What are the responsibilities and job description for the Reservationist - The Inn at SentryWorld position at SentryWorld?
What You’ll Do
As the primary point of contact for prospective guests booking with The Inn at SentryWorld, you will assist in determining the needs for their stay and ensure they receive information on the other amenities available at SentryWorld. In addition to delivering exceptional customer service throughout their entire stay, you’ll:
- Process all guest reservation requests, changes and cancellations.
- Verify all information upon booking including guest contact information, specials needs/requests, and payment options.
- Send reservation confirmation and stay information to guests upon booking.
- Enter and modify group blocks to ensure inventory, dates, cancellation policy, deposit requirements, and booking procedures are accurate in system.
- Maintain in depth knowledge of all hotel guest rooms, rates, promotions, SentryWorld amenities/services and available guest packages.
- Respond to and address guest concerns/requests and ensure they handled in an appropriate and timely manner.
- Track daily, weekly, monthly and annual statistics to help in budgeting and forecasting for The Inn.
- Assist in checking in guests upon arrival as needed.
What it Takes
- High School Diploma or equivalent work experience
- Previous customer service experience in a hotel setting is strongly preferred
- Excellent communication and guest relations skills
- Strong attention to detail with the ability to remain organized and effective while multi-tasking
- Ability to follow procedures and specifications
- Ability to operate in a professional service environment and respond effectively to customers
- Work extended/non-standard hours including nights, weekends and holidays as needed
What You’ll Receive
At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you’ll receive.
- 401(k) plan after 1 year of service to help fund your future
- Generous Paid-Time Off plan for you to enjoy time "out of the office" as well as Holiday Pay and Floating Holidays
- Group Medical, Dental, Vision, Life Insurance to encourage a healthy lifestyle.
- Well-being and Employee Assistance programs
- Free Wellness Center Membership
- Associate discounted shift meals and golf rates
About SentryWorld
SentryWorld is the hospitality component of our business and is a tribute to our roots in the community of Stevens Point, Wisconsin. Since the early 1980s, it’s served as a celebration of the city, state, region, and people who made it possible.
SentryWorld offers numerous ways to play, engage, and relax. It stands as a beacon in Wisconsin’s burgeoning golf community as a world-class, award-winning, 18-hole public golf course.
SentryWorld also features banquet facilities, a sports complex, and two restaurants—Muse at Sentry and PJ’s – SentryWorld, all located on the campus of the Sentry home office. Our latest addition, The Inn at SentryWorld, is a 64-room, upscale boutique hotel located just off the 18th-hole fairway of the golf course.
To help serve these operations, we employ a versatile staff to help make the experience as memorable as possible for our guests. Our associates bring an array of talents, skills, and backgrounds, coming together to provide amazing service and friendly, Wisconsin hospitality.
We’d love for you to join us and help us continue to be a unique and welcoming destination for guests who visit us from across the country.
SentryWorld is owned and operated by Sentry Services, an affiliate of Sentry.
Who You’ll Want to Contact
Associate Talent Acquisition Specialist
Esbeidy Guevara
Esbeidy.Guevara@Sentry.com
Equal Opportunity Employer
SentryWorld is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.
