What are the responsibilities and job description for the Store Manager position at SEPHORA?
Your role at Sephora: As a Store Manager, you will be responsible for overseeing the entire store operations, ensuring a high level of client service, and driving sales. You will lead a team of dedicated associates, fostering a positive work environment that encourages growth and development.
Key Responsibilities:
Leading Store Operations and Sales:
- Oversee daily store operations, ensuring a smooth and efficient client experience.
- Develop and implement strategies to drive store sales and increase profitability.
- Coordinate and oversee sales and profitability, performance, service, and operations.
Team Leadership and Development:
- Lead, coach, and motivate a team of associates to meet or exceed sales targets.
- Conduct performance appraisals, manage employee development and provide ongoing feedback.
- Manage the leadership team, ensuring effective collaboration and achievement of store goals.
Client Satisfaction and Service:
- Ensure high levels of client satisfaction through excellent service.
- Handle client complaints and provide appropriate solutions.
- Work to ensure client loyalty and engagement by supporting client loyalty programs and services.
Store Standards and Compliance:
- Maintain outstanding store condition and visual merchandising standards.
- Ensure compliance with company policies and procedures to maintain a safe and efficient work environment.
- Uphold Sephora brand excellence in-store, ensuring a consistent and high-quality client experience.
Resource Management:
- Manage inventory levels to ensure product availability.
- Allocate resources and handle staffing, ensuring optimal productivity and performance.
Qualifications/Experience:
- Proven successful experience as a retail manager.
- 3-5 years of experience managing a high volume, complex retail, or hospitality setting.
- Strong leadership skills and business acumen.
- Client management skills.
- Strong organizational skills.
- Excellent communication and interpersonal skills.
- A knack for attracting, identifying, and inspiring employees.
- Flexible availability to work a retail schedule.
- Ability to lift and carry up to 50 pounds, bend/stretch to stock shelves, stand/walk the sales floor for entire shift and work in a fragrance filled environment & can handle and apply products to clients-with or without accommodation.
- Adherence to Sephora’s dress code and policies in the Sephora Employee Handbook
Salary : $91,300 - $106,210
