What are the responsibilities and job description for the Client Service Advocate position at Sepire?
Company Overview
Sepire is a marketing services and communications distribution company specializing in complex, compliance driven solutions for its' clientele. We are a technology forward company focused on delivering automation solutions in a highly secure environment. Our multi-channel communications services include contact management, printing, mailing, fulfillment, and electronic delivery.
Job Summary
The Client Service Advocate reports to the Client Experience team. This is a critical role in the organization. This role works directly with the client managing daily program work and ad hoc special projects and jobs for omni-channel communications delivery. This role will coordinate with all departments and stakeholders to deliver a delightful client experience. This role requires project management experience, excellent communication skills, and the ability to excel in a rapidly changing environment.
Responsibilities And Duties
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Sepire is a marketing services and communications distribution company specializing in complex, compliance driven solutions for its' clientele. We are a technology forward company focused on delivering automation solutions in a highly secure environment. Our multi-channel communications services include contact management, printing, mailing, fulfillment, and electronic delivery.
Job Summary
The Client Service Advocate reports to the Client Experience team. This is a critical role in the organization. This role works directly with the client managing daily program work and ad hoc special projects and jobs for omni-channel communications delivery. This role will coordinate with all departments and stakeholders to deliver a delightful client experience. This role requires project management experience, excellent communication skills, and the ability to excel in a rapidly changing environment.
Responsibilities And Duties
- Understand all developed technology solutions with an end-to-end perspective starting with client needs all the way through to manufacturing and fulfillment of our products and services
- Understand and anticipate client needs for communications delivery for mailing, fulfillment, and electronic delivery
- Perform job duties in a secure manner adhering to company security and operational polices
- Work with other team members to develop standardized checklists for recurring tasks and implementations to further streamline the process
- Communicate with internal and external resources regarding project status and represent the company with professionalism and diligence
- Predict and manage scheduling conflicts for jobs and programs and
- Approach challenges as they arise within the life of a project and suggest and execute creative solutions
- Create job tickets and documentation, update job status, and maintain job and program information in compliance with company policies and certifications for SOC2, FSC, etc
- Understand and communicate client service level expectations to internal teams to ensure timely and quality delivery
- 2 to 5 years applicable experience in a client facing role in a print manufacturing environment preferred
- Familiarity with mailing and shipping standards
- Excellent project management experience
- Capable of working effectively with teams of varying sizes
- Bachelors degree in relevant field, or equivalent combination of education, certification, and work experience
- Experience in the marketing services technology or e-delivery preferred
- Some variable data experience preferred
- This position is in office, not hybrid or remote
- Benefits and Perks
- Health insurance
- Vacation
- Paid holidays
- Birthday PTO
- 401k
- Convenient to public transportation and interstate access
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