What are the responsibilities and job description for the Full-Time Customer Advocate Field Operations position at Sepire?
Join Sepire, a marketing services and communications distribution company specializing in complex solutions for its clientele. We deliver automation solutions in a secure environment with multi-channel communications services including contact management, printing, mailing, fulfillment, and electronic delivery.
About the Role
The Client Service Advocate reports to the Client Experience team and works directly with clients managing daily program work and special projects for omni-channel communications delivery. This role requires project management experience, excellent communication skills, and adaptability in a rapidly changing environment.
Main Responsibilities
- Understand technology solutions from client needs to manufacturing and fulfillment of products and services.
- Anticipate and meet client needs for communications delivery, including mailing, fulfillment, and electronic delivery.
- Develop standardized checklists for recurring tasks and implementations to streamline processes.
- Communicate project status to internal and external resources and represent the company professionally.
- Approach challenges and suggest creative solutions to execute timely and quality delivery.
- Maintain job and program information in compliance with company policies and certifications.
- Communicate client service level expectations to internal teams.
Requirements
- Familiarity with mailing and shipping standards.
- Excellent project management experience.
- Bachelor's degree in a relevant field or equivalent combination of education, certification, and work experience.
- Somewhat variable data experience is preferred.
- This position is based in the office, not hybrid or remote.
What We Offer
- Paid holidays.
