Quality Manager

Company Profile

SepsaMedha North America is located in Ballston Spa, NY and manufactures power supplies, converters and passenger information and onboard systems for rail vehicles. SepsaMedha is a benchmark in the industry with more than 30,500 converters and 35,000 on-board systems installed in the trains of the main manufacturers in more than 30 countries. Today, as part of the MEDHA group, we continue to provide our customers with the talent and human value of our team, which is, without a doubt, our greatest strength and differentiation.

Position Summary

The Quality Manager is responsible for leading the Quality Department and ensuring the effective implementation and maintenance of the company’s quality management system. This role oversees ISO certification, audits, vendor evaluations, and non-conforming material processes, while serving as the primary contact for customer quality matters. As a team lead, the Quality Manager develops and supports a high-performing team to ensure product compliance, promote continuous improvement, and uphold customer satisfaction. The role serves as enforcement of quality processes and resulting quality product on the production floor. This role requires exceptional leadership, organizational, and communication skills, along with significant experience in quality assurance, ISO standards, and SAP. It reports to the General Manager – Projects.

Responsibilities

Process Leadership

· Oversee the establishment, implementation, and maintenance of the quality management system.

· Regularly report to senior management on quality system performance and areas for improvement.

· Promote organizational awareness of customer requirements.

· Manage ISO certification processes, ensuring compliance and timely updates.

· Develop and enforce standards for product inspection and testing.

Vendor Oversight

· Conduct vendor evaluation audits and establish inspection criteria.

· Oversee the non-conforming material process, ensuring timely resolution of NCRs and implementation of corrective/preventive actions.

· Supervise first article inspections and the inspection of incoming/outgoing materials.

Customer Interface

· Act as the primary contact for customer audits, reviews, and inspections.

· Manage customer complaints and drive resolution of audit findings.

· Ensure all products meet internal and external quality standards and technical specifications.

· Participate in customer meetings at the facility or in the field, as required.

· Oversee smooth execution of customer mandates pre-shipment inspections.

· Strives for trust and acceptance with customers.

Team Leadership

· Supervise and mentor the Quality Department team, including performance monitoring and task assignment.

· Identify and coordinate training needs for team members, maintaining training records in collaboration with HR.

· Lead the recruitment and selection of quality personnel.

· Foster a safe and clean work environment within the Quality Department.

· Collaborate with other managers to align production plans and operational goals.

· This role currently has 7 direct reports, comprised of line inspectors, incoming inspectors, and junior / senior QA specialists.

Continuous Improvement

· Serve as the subject matter expert on quality assurance matters internally and externally.

· Develop workflows for inspection processes and establish best practices for quality assurance.

· Drive a culture of excellence and continuous improvement throughout the organization.

· Establish RAMS function (Reliability, Availability, Maintainability, and Safety).

Required Skills / Knowledge

Education

· Bachelor’s degree in Engineering, Engineering Management, Quality Management, or a related field.

Experience

· Extensive experience leading quality assurance teams and implementing quality management systems.

· Hands-on experience with ISO certifications and compliance.

· Proficiency in SAP or other ERP systems.

· Experience with QMS.

Skills

· Exceptional leadership, organizational, and problem-solving skills.

· Ability to handle multiple priorities and projects in a fast-paced environment.

· Strong interpersonal and communication skills, with the ability to engage effectively across all organizational levels.

· Commitment to excellence, teamwork, and customer satisfaction.

· Proficiency in English; Spanish is a plus.

Job Type: Full-time

Pay: $75,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $75,000 - $85,000