What are the responsibilities and job description for the Intake Associate position at SEPTA?
The Southeastern Pennsylvania Transportation Authority (SEPTA) is the sixth largest transportation system in the United States, with a vast network of fixed route services including bus, subway/elevated, trackless trolley, light rail, and commuter rail serving a 2,200 square mile service region.
We are currently seeking a Intake Associate (5610) in the Legal - Video, Intake and Claims department.
Open Date: 10/15/2021
Close Date: 10/25/2021
Compensation Data:
Hourly Rate of Pay: $19.51 - $26.01
OVERALL DESCRIPTION
Under the general supervision of Manager, intake/intel, creates a single case record that captures, in a structured, standardized, and timely manner, all information related to an incident that will be critical to others during the investigation and evaluation of a potential claim or complaint.
SPECIFIC RESPONSIBILITIES
- Receives and registers in case/matter management system, incoming telephone calls and electronic or paper documents pertaining to all matters: claims, customer service and operational reports, complaints, etc.
- Utilizing the Office of General Counsel’s (OCG) designated applications, electronic search criteria, and established checklist(s), determines existing report of incident match to incoming matter, ensuring accuracy, completeness and prevention of duplication and processes information accordingly.
- Progresses registered matters to next step process in a timely manner.
- In accordance with unit manager’s protocols, promptly corresponds with and professionally responds to claimants, attorneys and others regarding inquiries or requests for information.
- Provides electronic or paper document claims form to claimants or others within established time frame.
- Receives and enters lawsuits in case management system for handling.
- Distributes and tracks subpoenas for SEPTA employees’ court appearance.
- Receives mail for OCG, OPENS and enters into case management system, updates and routes to the appropriate party.
- Registers and routes via case management, third party medical bills for handling.
- Receives, identifies and routes Pennsylvania Right to Know Request to appropriate party for processing via case management system.
- Performs miscellaneous clerical duties as assigned.
QUALIFICATIONS AND EXPERIENCE
- Must become familiar with Authority rules and regulations and department procedures.
- Multi-Functional Device (MFD), copy, scan, FAX equipment
- Personal Computer: Windows Operating System, Microsoft Office Suite
- Sitting, Standing, and Moving About.
- Normal office environment.
- Ability to successfully complete testing requirements,employment interview, employment history verification and criminal background check and medical examination including drug screening.
IDEAL QUALIFICATIONS AND EXPERIENCE
SEPTA is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Nearest Major Market: Philadelphia