What are the responsibilities and job description for the Passenger Service Specialist (2541) position at SEPTA?
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The Southeastern Pennsylvania Transportation Authority (SEPTA) is the sixth largest transportation system in the United States, with a vast network of fixed route services including bus, subway/elevated, trackless trolley, light rail, and commuter rail serving a 2,200 square mile service region. SEPTA has become an integral force in the economic success of the Philadelphia region, providing an efficient and reliable source of transportation.
We are seeking candidates for the position of Passenger Service Specialist (2541) in the Control Center RROC.
OVERALL DESCRIPTION
The Passenger Service Specialist, Regional Railroad Control Center, is responsible for monitoring Realtime service delays and interruptions and provide instant updates to customers via the AVPA system (Audio-Visual Public Address System) at over 145 passenger stations.
SPECIFIC RESPONSIBILITIES
- Operates the Audio-Visual Public Address System (AVPA) to inform customers of any delays or changes
- Monitors train status using the Automatic Train Dispatching System (ATDS)
- Be familiar with Centralized Train Control (CTC) system to monitor train movement.
- Announces in clear, distinct English, and in compliance with departmental regulations, all information beneficial to our customers.
- Receives communications concerning any information which must be communicated to the public or other necessary parties.
- Makes a daily report of any SEPTA items or facilities requiring maintenance or repairs.
- Reports potential safety hazards immediately and take preventative action as necessary.
- Communicates with the Control Center Information Managers (CCIMs), Announcers, STO and Train Dispatchers.
- Complies with all Authority and departmental safety and security policies and procedures as well as all applicable job safety responsibilities. Reports any safety concerns, compromises or hazards affecting operations, the public, self and/or other employees. Responsible for personal safety and is encouraged to promote the safety of others.
- Performs other duties as assigned.
ADDITIONAL SPECIFIC RESPONSIBILITIES
MINIMUM NEW EXPERIENCE AND WORKING KNOWLEDGE TO BE ACQUIRED ON THE JOB
- Utilize various computer programs AVPA, ATDS, CTC and Outlook and communicate to the public.
QUALIFICATIONS AND EXPERIENCE
- Must become qualified on AVPA, and ATDS within 30 days of start date.
- Must have a high school diploma or equivalent.
- Must be able to speak clear and proper English over AVPA.
- Must have good organizational skills.
- Must have good verbal communication skills.
- Must have good writing skills.
- Must have basic computer knowledge and skills.
- Must have familiarity with the geography and layout of SEPTA Regional Rail Lines.
- Must have familiarity with Regional Rail schedules, including stops and destinations.
- Must become familiar with the Authority’s Operating Rules and Regulations.
- Subject to be called outside of normal duty hours. Must be able to workday or night shifts, weekends, and/or holidays.
- Must have one year or more of proven SEPTA Regional Rail experience.
IDEAL QUALIFICATIONS AND EXPERIENCE
Complies with all Authority and departmental safety and security policies and procedures as well as all applicable job safety responsibilities. Reports any safety concerns, compromises or hazards affecting operations, the public, self and/or other employees. Responsible for personal safety and is encouraged to promote the safety of others.
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BENEFITS
SEPTA offers a comprehensive benefits and retirement program for ALL employees, including:
Medical – Minimal annual premium contribution
Benefit plans with No Employee annual premium contribution:
Prescription
Dental
Vision
Additional benefits we offer:
Pension Plan / Retirement Savings
Defined Benefit Pension Plan
Voluntary Governmental 457B Deferred Comp Plan
Life Insurance
Paid Parental Leave
Tuition Reimbursement
SEPTA Transportation Pass – FREE travel on all SEPTA modes of transportation
SEPTA employees qualify for the Public Service Loan Forgiveness (PSLF) program
SEPTA is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Nearest Major Market: Philadelphia
