Customer Service and Order Entry

Septic Solutions is a growing family owned and operated business looking to add a member to our order entry and customer service team. Our company focuses on providing the industry septic system and wastewater related products via e-commerce, retail, and wholesale. We are an industry leader and pioneer with an over 20-year history of continual growth and success looking for a motivated individual to join our team to perform in the roles of order and data entry, office assistant, and customer service.

Key Roles Overview:

1. Order Processing and Fulfillment

2. Customer Service

3. Office Assistant

Key Roles Details:

Order Processing and Fulfillment

· Create invoices for incoming orders by entering customer and order data into the ERP system (QuickBooks).

· Create and process FedEx, UPS, and USPS shipping labels.

· Occasionally pick, pack, and ship orders when necessary.

Customer Service

· The individual will perform customer service by answering incoming phone calls, live chats through the website, and responding to email inquiries.

· The individual will be expected to support customers with basic product questions, order inquiries, shipping status and delivery issues, warranty claims, etc.

· The individual will be expected to be able to manage disputes with dissatisfied customers and determine satisfactory resolutions with the assistance of management.

Office Assistant

· The individual will enter data and record information as needed.

· The individual will help organize and maintain office common areas.

· The individual will perform general office clerk duties and errands.

The Most Qualified Candidates Will Have:

· Associates Degree or Equivalent

· Excellent verbal and written communication

· Ability to communicate in a professional manner to the customers, vendors, and fellow employees

· Ability to self-motivate, multi-task, work independently and as part of a team

· Capability of prioritizing tasks and driving performance to accomplish goals

· Desire to be a successful contributing part of a well-established growth company

What We Can Offer You:

· Competitive Base Pay with Performance-based Bonuses

· Variety – As we’re a growing and progressive company, we wear many hats and welcome employees who take initiative to help in all areas of the business.

· Stable Monday-Friday Work Schedule – No Weekends Required

· Minimum of (9) Paid Holidays

· Paid Time Off

· 401K with Company Match

· QSEHRA Health / Medical Reimbursement Plan

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• No weekends

Work Location: In person

Salary : $17 - $19