Park Store Manager

Giant Forest Museum (GFM) and Lodgepole Visitor Center (LP)

Sequoia Parks Conservancy seeks an experienced, professional, and conscientious individual to join our team as a Park Store Manager. The Park Store Manager is responsible for the day-to-day operations, including merchandise sales and visitor interactions, in the Conservancy’s Park Store(s) in the Giant Forest Museum (GFM) and Lodgepole Visitor Center (LP) inside Sequoia National Park. These bookstores can be high-volume locations during peak season. 

To succeed in this role, the applicant must work well with coworkers, the public, and agency partners, cope well under periods of stress, and adapt to changes beyond the Conservancy’s control.

There is no in-park housing available for this position. The Giant Forest Museum and Lodgepole Visitor Center Manager must travel to their worksite(s) from outside the park. For employees with a clean driving record, an SPC vehicle will be available for their use from headquarters to the Giant Forest.

REQUIREMENTS

• Basic knowledge and understanding of Sequoia and Kings Canyon National Parks
• Ability and willingness to promote SPC mission, programs, membership, merchandise, services, and fundraising efforts.
• Computer skills in various programs, including Google Suite, word processing, and spreadsheets.
• Excellent math skills.
• Basic bookkeeping and inventory skills.
• Experience supervising, scheduling, performance evaluations, and training staff in a busy, high-volume work environment.
• Basic understanding of topics related to the operation of the Conservancy, including national parks and natural history 
• Excellent communication, customer service, interpersonal, and employee relations skills.
• Experience operating a Point of Sale (POS) system is preferred
• Experience and ability to balance daily sales/cash reports.
• Ability to quickly learn new skills.
• Prior sales experience preferred
• Ability to work well with others and as part of a team.
• Willingness to take on retail additional duties as needed or required.
• A valid driver’s license and clean driving record are required to drive an SPC vehicle.
• Ability to stand on feet up to eight hours per day.
• Ability to lift and carry boxes weighing up to 40 pounds. 
• Ability to load, move, and unload a fully loaded hand truck 250 yards.

Starting Salary: up to $28.00 per hour

Job Type: Full-time, Year-round

The wage range for this position is $24.00- $35.50 per hour

ESSENTIAL DUTIES & RESPONSIBILITIES

• Oversee general operations of the GFM and LP bookstores, including but not limited to scheduling, training, supervising, and evaluating SPC bookstore staff.
• Provide site-specific new hire orientation and ensure staff is trained on SPC procedures, including but not limited to safety, attendance, entering time, and expectations.
• Must be able to work weekends and holidays, as needed.
• Work with Human Resources to recruit, interview, and hire qualified seasonal and year-round GFM/LP staff.
• Ensure adequate merchandise inventory and prepare weekly inventory orders 
• Transport inventory/recycling/trash back to Ash Mountain as needed. 
• Receive inventory, ensure accuracy, and report order discrepancies to the Warehouse Manager.
• Ensure inventory barcodes match computer barcodes.
• Perform physical inventories.
• Responsible for the accuracy of all money transactions, including receipts, deposits, and change-bank funds. 
• Ensure staff is trained to prepare daily deposits for all retail and Crystal Cave ticket sales.
• Ensure staff keep bookstore shelves stocked and displays in a clean and orderly appearance.
• Communicate any problems immediately to the Retail Operations Director.
• Work in compliance with the Conservancy’s Policies and Safety Program(s).
• Ensure staff complies with and follows all SPC policies and procedures.
• Ensure staff follows SPC uniform and appearance requirements.
• Ensure staff is trained on Crystal Cave ticket sales and visitor requirements.
• Ensure staff is trained on bear canister rental procedures.
• Expand personal knowledge of national parks, sales techniques, and computer skills.
• Work with the NPS Housing department and the Lodgepole area housing supervisor to secure necessary housing for SPC staff.
• Communicate housing assignments and any changes to the Human Resources and Finance Director promptly.
• Assist SPC administrative staff as needed.

Primary Benefits:

• Health insurance
• Employee discount
• Paid time off
• Retirement plan

Minimum Preferred Experience:

• Five years of Retail experience 
• Three years of Supervisory experience
• Two years of Managerial experience

Shift:

• 8-hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekend availability