What are the responsibilities and job description for the Client Service Specialist position at SEQUOIA SENIOR SOLUTIONS?
Client Services Specialist
Who We Are
At Sequoia Senior Solutions, we’re more than just a home care agency—we’re a team dedicated to enhancing the lives of seniors and their families. With over 15 years of experience, we’re proud to be recognized as one of the Best Places to Work in the North Bay. Our team works together to deliver compassionate, reliable care, and we’re looking for a Client Services Specialist to help make those connections happen..
What You’ll Do
As the Client Services Specialist, you’ll be the first point of contact for families seeking in-home care services. You’ll guide them through the inquiry process, track important data, and support our marketing and administrative efforts. Your key responsibilities include:
- Answering phone calls and responding to service inquiries
- Tracking and reporting key metrics such as call volume, assessments scheduled, and follow-ups
- Inputting and maintaining accurate data in our CRM system
- Coordinating and sending informational materials to prospective clients
- Supporting marketing efforts and managing lead tracking
- Assisting with special projects, reporting, and analysis as needed
What We’re Looking For
To succeed in this role, we’re looking for someone who is organized, compassionate, and has great communication skills. The ideal candidate will have:
- High school diploma or equivalent (required)
- 1 year of administrative or office support experience (required)
- Experience in marketing or CRM systems (preferred)
- College coursework or a degree in Marketing or a related field (preferred)
- Strong attention to detail, organizational skills, and ability to multitask
- A team-oriented attitude and the ability to work independently
Schedule & Pay
- This position is in-person at our Santa Rosa office in Oakmont
- Full-Time
- Monday–Friday, 8:30 AM to 5:30 PM
- $25 per hour
Benefits
- Paid vacation and sick leave
- Medical, dental, and vision insurance
- AFLAC supplemental insurance
- 401(k) retirement plan
- Employee engagement events
- Opportunities for professional growth
- A supportive and friendly team culture
- Vacation time
Why Join Us?
Sequoia Senior Solutions is more than just a job—it’s a place to grow and make a difference. With a collaborative, caring work environment and a commitment to helping families, you'll be part of a team that truly values the work you do.
Apply today to join our team and help make a difference in the lives of seniors and their families!
Sequoia Senior Solutions is an Equal Opportunity Employer.
Job Type: Full-time
Pay: From $25.00 per hour
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
Application Question(s):
- Do you have at least one year of administrative or office support experience?
- Do you have experience using a CRM system or working with client data management tools?
- Have you completed college coursework or earned a degree in Marketing or a related field?
- Do you have experience with customer service or handling client inquiries over the phone?
- Why do you think you’d be a good fit for the Client Services Specialist position at Sequoia Senior Solutions?
Ability to Commute:
- Santa Rosa, CA 95409 (Required)
Ability to Relocate:
- Santa Rosa, CA 95409: Relocate before starting work (Required)
Work Location: In person
Salary : $25
