Business Process Analyst

If you love high profile and challenging projects supporting the US Navy- Serco-NA has a great opportunity for Business Process Analyst roles on our program providing management direction to the NSYs and Regional Maintenance Centers (RMCs) and serves as the Headquarters for Depot Level Maintenance. Bring your expertise and collaborative skills to make an impact towards our military defense and safety of our sailors. This position is located in Pearl Harbor, HI.

This position is contingent upon your ability to obtain and maintain an active DoD level clearance.

The contract specifically, formulates, recommends, and implements policies and programs to ensure technical quality, continuity of purpose, cohesiveness, cost effectiveness and conformance to Fleet and Command requirements. This includes controlling workload assignments and approving distribution of assigned manpower resources, directing field manpower development and management programs, and improving and maintaining total force field management systems and programs. It evaluates activity performance and exercises management control of Regional Maintenance associated with the NSYs. It also develops industrial factors and ship work statistics related to the U.S. ship building industry and justifies all ship overhaul and modernization execution matters to Congress. Lastly, provides improved communication among the various offices that contribute to the overall success of the United States Submarine Force.

In this role, you will conduct support in one of these areas:

• For identified improvement initiatives, provide Business Case Analysis (BCA) with particular focus on throughput, cycle time, business and industrial processes. BCA’s should provide an understanding of associated business and implementation risks for each initiative, impact of each initiative, costs associated with implementation efforts, and other relevant components.
• Provide an overview of initiatives to include the following: current state of affairs for process/organization under review, description and significance of improvement effort, required fixed and variable costs (to include labor), timeline and proposed future state.
• Provide detail recommended steps/activities for implementation and follow-on assessment of effectiveness including additional actions.
• For new technologies, propose potential acquisition strategies associated with each of the proposed initiatives and indicate the risks and benefits that are expected to accrue.
• Develop metrics to measure the success of initiatives.
• Perform modeling, and simulation

To be successful in this role, you will have:

• A Bachelor’s Degree with a minimum of 1 year of relevant experience. (In some cases, educational requirements may be adjusted or waived for more than 4 years of applicable work experience.)
• Experience leading a project and interfacing with an end item customer.
• Ability to obtain a DoD Secret security clearance.
• Must be able to travel at least 10% of the time.

Additional desired experience and skills:

• An Active Secret DoD clearance.
• An active NMCI account and CAC.
• American Society Quality (ASQ) certified black belts
• Knowledge of USN Submarines
• Two or more years of experience with Submarine Programs and Maintenance Activities.
• Knowledge of Program Management, including the acquisition process, change management and Navy program execution.
• Active-Duty Experience in the submarine service.
• Recent experience in Depot or IMA level maintenance of Submarines would be ideal.

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000 employees strive to make an impact every day across 100 sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.