Business Process Consultant II

Position Description

If you love high profile and challenging programing projects supporting the CMS-ES Eligibility Support Contract- Serco has a great opportunity for you!   

This Business Process Consultant will be on a dynamic team, supporting the CMS Mailroom at our London, Kentucky location. Bring your expertise and collaborative skills to make an impact towards our team providing support to millions of consumers seeking healthcare coverage via the Health Insurance Marketplace.  

The ideal candidate should have a good understanding of managing business processes, technical knowledge, analytical minded, problem solver, comfortable with speaking to a diverse audience, and able to think through a wide range of issues with confidence. The candidate should be able to work in a fast-paced environment, handle multiple, concurrent activities with short turnaround times for internal and external customers. You will help to troubleshoot problems within the program, providing analysis and solution recommendations. Expertise and work efforts are focused on the analysis of Mailroom's business goals, objectives, needs and the business environment to solve technical problems.

As a Business Process Consultant, you will: 

• Participate in strategy sessions with managers, cross functional teams and/or as directed by the Mailroom and Document Automation Product Line Manager.
• Develop/validate requirements, business processes, technical requirements, and perform analysis of operational workflow and metrics, as required.
• Translate business requirements, using data analysis and metrics to drive the right business outcomes.  
• Work with Serco technical teams to effectively design, develop, and launch scalable solutions that address consumer needs while meeting high standards for delivery.  
• Identify, develop, and implement process improvements for your subject matter expert area.
• Develop and maintain effective and efficient working relationships with other department subject matter expert.
• Managing competing priorities with a positive resolution and teamwork.  

Qualifications

To be successful in this role you will have:  

• Bachelor`s degree in related field from an accredited institution or 2 to 4 years of relevant work experience. 
  • 2 additional years of experience is required in lieu of degree
• Familiarity with Microsoft Office Suite.
• Proven ability to learn quickly, distill complex scenarios into the easily understandable synopses and communicate persuasively, in both written and verbal forms.  
• Problem solving skills. 
• Be able to analyze and document one or more of an organization`s processes.  
• The ability to meet with subject matter experts within the organization to gather process information and/or requirements.  
• Willingness to design and document new processes and obtains organizational feedback. 
• Be able to communicate process flows or requirements to staff for software development efforts or as part of procedural training.  
• Experience interacting with peers and/or manager level staff to propose process modifications. 

Additional Preferred Skills: 

• Desire to work in a collaborative and team environment.
• Previous project, process, or inventory management experience.
• Previous experience with Software Development Life Cycle (SDLC) and/or SAFe Agile.
• Familiarity with JIRA and SQL.
• Experience interacting with senior level staff to propose process modifications.

This position is 100% on-site in the London, KY office. Candidates must be able to commute to the local office.

If you are interested in supporting and working with our passionate Serco team- then submit your application now for immediate consideration.  It only takes a few minutes and could change your career!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000 employees strive to make an impact every day across 100 sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.