Client Services Onsite Support Technician II

Position Description

Looking for a high energy and fast-paced environment where you can make a difference every day?  Discover this great opportunity to join our team as a Client Services Onsite Support Technician II.

As a Client Services Onsite Support Technician, you will:

• Act as a lead technician in the performance of onsite Support activities.
• Perform complex installations and Configurations of desktops, laptops, mobile devices, and associated Peripherals and related Software.
• Lead teams in the performance of onsite Updates, Configuration changes, or Software installations.
• Lead teams in the performance of bulk MACDs.
• Lead technical Support and setup during special events such as conferences.
• Provide lead technical assistance to End Users.
• Liaise with and Support Customer VIPs.
• Resolve escalated Service delivery issues, including communicating Service delivery issues to the appropriate internal stakeholders, and Support communications to the field force from the business liaisons regarding Service delivery issues.

In compliance with state and local laws regarding pay transparency, the salary range is $65,000 - $75,000; however, Serco considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, and key skills.

Qualifications

To be successful in this role, you must have:

• BS/BA in Computer Science, Information Technology, or an equivalent combination of education or experience.
• Five or more years of experience in service delivery and Network hardware and software Configuration troubleshooting.
• Experience with various desktop systems, operating systems, and diverse technical environments.
• Excellent customer service orientation and verbal communication skills.
• Experience Supporting Windows Operating Systems, MAC Operating Systems, MS Office, VPN, local and Network printing, and mobile device services such as ActiveSync.
• Ability to install Software for and troubleshoot a wide range of Applications.
• Experience in a financial services environment preferred.
• Analytical thinking and problem-solving ability.

This position requires the candidate to work out of the Arlington, VA office.

If you are interested in supporting and working with our passionate Serco team - then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000 employees strive to make an impact every day across 100 sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Salary : $65,000 - $75,000