DOL VETS TAP Quality Control Evaluator/Trainer

Position Description

JOIN OUR TEAM to assist and prepare ~200,000 servicemembers who separate annually from the United States Military begin a new life chapter as a civilian. The Department of Labor (DOL) Veterans’ Employment and Training Service (VETS) program requires contractor services to support these transitioning Servicemembers through its highly successful Transition Assistance Program (TAP) that is offered world-wide to conduct job assistance workshops, employment counseling, as well as connection to approved government and non-government partners. Our team ensures servicemembers and their families have the necessary career tools and information to seamlessly transition into the civilian workforce.

The DOL VETS TAP program is in need of a skilled and compassionate Quality Control Evaluator/Training Team member who will execute the quality control program as directed by the Quality Control Lead.  This program is designed to ensure continuous sustainment of established standards for classroom facilitation, employment counseling, Veteran services, training, and curriculum development. 

*Must be available to work core hours (10am - 3pm Eastern Standard Time)*

In this role, you will:

• Assist with revising/updating the objectives in cooperation with the DOL customer needs. 
• Aid with planning, promoting, and organizing training activities related to quality performance improvement and sustainment. 
• Provide assistance with investigating customer complaints.
• Create Corrective Action plans that address identified issues/concerns while monitoring progress under the general direction of the Quality Control Lead. 
• Validate that processes are successful and deliverables quality maintained by observing work in-progress, soliciting feedback from various stakeholders, and assessing trends/outcomes. 
• Ensure that training for DOL VETS TAP Facilitators, Employment Navigators, and Employment Resource Coordinators is timely, relevant, and completed. 
• Participate with conducting sustainment training programs for Facilitators, Employment Navigators, and Employment Resource Coordinators.
• Observe and evaluate staff performance, provide mentorship/guidance regarding work performed for improvements, and answer training inquiries from staff.
• Create and submit reports documenting findings and observations.
• Participate in program reviews and staff training, provide contributions to curriculum development, in addition to generating reports and assessments.
• This position requires remote work and travel to alternative locations for assigned work duties. Work hours are required to include core business hours of 10 am to 3 pm, Monday through Friday, in the employee’s respective time zone.
• Will travel, as required. 

Qualifications

To be successful in this role, you will have:

• Bachelor's degree in any discipline from an accredited college or university
• 3 years of experience as a professional trainer or facilitator supervising others and 5-7 years of related experience.
• Experience planning, directing and coordinating training and development activities.
• Previous experience which demonstrates an understanding of private and public sector employment processes.
• Must be available to work core hours (10am - 3pm Eastern Standard Time).
• Strong writing skills.
• Strong time management skills.
• Flexible schedule, able to work across world time zones.
• Ability to manage personal schedule and meet deadlines.
• Prior experience as a classroom instructor/facilitator and/or military transition counselor.
• Experience providing direct client support/services.
• The ability to travel (50%).

If you are interested in supporting and working with our military and a passionate Serco team- then submit your application now for immediate consideration.  It only takes a few minutes and could change your career!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000 employees strive to make an impact every day across 100 sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.