Help Desk Support - Atlanta

Position Description

Looking for a high energy and fast-paced environment where you can make a difference every day?  Discover this great opportunity to join our team as a junior on-site help desk specialist supporting the Centers for Disease Control and Prevention (CDC).  Available shifts are M-F (with occasional weekend shift), 3:00pm - 11:30pm and 11:00pm - 7:30am.

As a Help Desk Support Specialist, you will:

• Work in an operations center side by side with other personnel throughout the shift
• Respond to telephone calls, email and personnel requests for technical support
• Document, track, and monitor the problem to ensure a timely resolution
• Administer Microsoft Windows Server 2012 and 2008r2 operating systems
• Perform service and server restarts, patching and troubleshooting in the Microsoft Server domain
• Document and publish procedures to improve operational effectiveness

Meet Your Recruiter!

Qualifications

To be successful in this role, you must have:

• Associates degree or equivalent experience in lieu of degree
• At least two years of operations support experience
• At least one year of experience with a federal agency or federal contractor
• At least two years of information technology experience
• Experience as a user of SCOM or another data center monitoring tool
• Experience working with and patching Microsoft Windows Server 2012 and 2008r2

• Experience with a network monitoring tool such as SCOM or PRTG is a must.  Experience with the following is a plus: Hyper-V, VMware, WatchGuard Firebox, What's up Glod, SolarWinds, Azure.

• Ability to obtain and maintain a Public Trust clearance
• Excellent interpersonal skills
• Strong written and verbal communications skills
• Linux (Rhel 6/7, Centos, Suse, Ubunto) experience a plus

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000 employees strive to make an impact every day across 100 sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.