What are the responsibilities and job description for the Human Capital Consultant position at Serco North America?
As a Federal Human Capital Consultant, you will join a high performing team of consultants partnering with a range of Federal customers to analyze their organizations and programs to improve HR operations. You will apply your knowledge of Federal HR programs, data, and operations to develop innovative solutions to improve the Services these agencies provide to their customers. Additionally, you will help support and execute our Human Capital consulting strategy, applying your knowledge and experience in business development to help identify and capture opportunities.
Our consultants bring expert knowledge from working either within the federal government or in support of it through previous consulting work. Our consultants typically support more than one project at a time, providing variety in the work and security against any issues related to a single contract.
In this role you will:
- Support initiatives to analyze and improve human capital processes
- Analyze workload and organizational structure using a variety of models and tools
- Conducting job task analysis and analysis of position descriptions
- Evaluating hiring and retention programs
- Supporting organizational design and strategic workforce planning efforts
- Facilitating working groups and meetings, managing dissenting opinions and driving towards outcomes
- Analyzing data from various sources to make improvement recommendations
- Facilitating or assisting with conducting customer workshops or focus groups
- Constructing, administering, and analyzing surveys
Qualifications
To be eligible for this position, you will have:
- Bachelor’s Degree
- Active Secret Clearance
- 10 years’ experience
- In depth knowledge of Federal HR programs having support both DoD and other Federal civilian agencies.
- Experience as a consultant, assisting Federal agencies in analyzing and improving HR program performance
- Knowledge of government contracting
- Ability to lead tasks or projects
- Experience conducting organizational assessments ton include evaluation of HR programs
- Business Development experience
- Experience with HR data analytics including advanced capabilities in Microsoft Excel
- Experience writing or supporting proposals
- Experience working in fast paced environments
- Experience working in large groups
- Excellent oral and written communications skills and experience briefing senior government officials
- Ability to travel up to 20%
Even better with:
- Experience in Strategic Workforce Planning or workforce analysis
- HR Program Assessments/Evaluations
- Experience with Microsoft PowerBI
- Process improvement experience (yellow belt or higher certification desired)
- Familiarity with Inspector General report writing style
Company Overview
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000 employees strive to make an impact every day across 100 sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
