Patient Care Coordinator

PATIENT CARE COORDINATOR

Serene Home Nursing Agency is looking for a full-time Patient Care Coordinator to join our team!

*This is NOT a remote position! Only applicants that reside on Long Island will be considered!!

The ideal candidate must have:

· Prior staffing experience required- healthcare staffing experience highly preferred!!

· Proficient computer skills

· Experience working with patients and their families

· Must have professional phone etiquette and problem-solving strategies

· Compassionate, with excellent attention to detail

· The ability to collect and maintain information in our scheduling software program with precision and detail

· Electronic shift verification and updating experience

· The ability to work as a team member with the other staffing coordinators and other agency staff to affectively provide services to patients and facilities in the community

· Must be able to handle a high call volume and multitask

· The candidate must be punctual, understanding, and professional in the office and in daily communications with patients and their families.

· Must be able to handle difficult situations involving customer concerns in a professional and empathetic manner.

· Ability to be on-call approximately 2 times a week after hours for patient issues

A plus if the candidate has:

· Experience with HHA Exchange

· Experience with ALAYACARE

· Bilingual

The daily routine will include:

· Maintain a caseload of 35-50 patients

· Finding the appropriate staff to fill home care shifts for our patients in need of services to assure case coverage is met

· Document employee absences and fill open shifts.

· Possess the ability to form relationships with field staff and recognize trends to be proactive for upcoming case staffing needs.

· Maintaining and updating patient scheduling records timely and accurately.

· Collecting and maintaining information in our scheduling software.

· Updating patient and caregiver profiles and schedules in real time.

· Work closely with the nursing supervisory department and other medical professionals for patient medical-related issues when needed.

*We do prefer to promote from within so potential future leadership opportunities are available!

MUST BE FULLY COVID-19 VACCINATED AS PER DEPARTMENT OF HEALTH GUIDELINES. Vaccination status will be verified.

**PAY: $22-$26 per hour BASED ON EXPERIENCE

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Outcome-oriented -- results-focused with strong performance culture
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Job Type: Full-time

Pay: $22.00 - $26.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Medical staffing: 3 years (Required)

Work Location: In person

Salary : $22 - $26