What are the responsibilities and job description for the Full Time Customer Support Representative position at Serene Marketing Inc.?
Are you passionate about providing exceptional service and creating positive experiences for customers? Do you thrive in a fast-paced environment where your sales, communication skills and attention to detail are valued? If so, we invite you to join our dynamic Full Time Customer Support Representative team, a leading customer enrollment and sales firm dedicated to facilitating seamless interactions between clients and services.
We understand that the first impression can make a lasting impact. As a Full Time Customer Support Representative, you will play a crucial role in ensuring that each customer's journey begins on the right note. The Full Time Customer Support Representative will be part of a collaborative and supportive team that values diversity, innovation, and excellence. If you're excited to be part of a company that transforms the way customers engage with services, we'd love to hear from you about the Full Time Customer Support Representative position.
Full Time Customer Support Representative Responsibilities:
- Highlight the value proposition of the products/services being offered to drive new customer enrollment and sales.
- Engage with potential customers in a professional and friendly manner.
- Understand prospective customer needs and preferences to offer suitable products or services.
- Coordinate with other Customer Support Representatives and Sales team members to share insights, successes, and challenges.
- Keep up-to-date with changes to products, services, pricing, and promotions.
- Create and maintain reports on sales metrics, team performance, and other relevant data to provide regular updates to management and clients.
- Continuously improve sales skills and knowledge through training and self-learning.
Full Time Customer Support Representative Qualifications:
- The ability to adapt and think on your feet is a plus
- A collaborative team player with fellow Customer Support Representative and Sales staff
- The ability to understand each customers' needs and recommend suitable solutions
- The ability to adjust to changing situations, products, and strategies, while maintaining a positive attitude and high levels of performance.
- A positive attitude and the ability to maintain a healthy and positive work environment
- The ability to listen actively to customers' needs and tailor your responses accordingly is crucial.
- Time management and the ability to juggle multiple tasks, prioritizing interactions, and managing time efficiently to meet sales goals.
