What are the responsibilities and job description for the Client Support Representative position at Serene?
Serene Marketing Inc. is a fast-paced customer acquisition company dedicated to helping our clients expand their customer base and drive growth. We specialize in innovative outreach strategies and solutions to connect brands with potential customers. As a Client Support Representative, you will play a crucial role in building and maintaining strong relationships with clients and fostering positive interactions to drive customer acquisition success.
Client Support Representative Responsibilities:
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Client Support Representative Responsibilities:
- Collaborate with cross-functional teams, including marketing, customer service, and operations, to ensure seamless campaign execution
- Proactively engage with clients to understand their needs, preferences, and challenges
- Provide exceptional customer service to clients, addressing inquiries, resolving issues, and ensuring client satisfaction
- Assist in maintaining accurate and up-to-date sales records, customer databases, and campaign reports
- Troubleshoot issues, identify solutions, and liaise with internal teams to ensure timely resolution
- Identify opportunities for upselling and cross-selling additional services that align with clients' needs and objectives
- Proven experience in client relations, account management, or a similar role
- Excellent interpersonal, communication, and negotiation skills
- Strong problem-solving abilities and a solution-oriented mindset
- Proficient in using CRM software and other relevant tools
- Ability to multitask, prioritize, and manage time effectively
- Adaptability and resilience in a fast-paced and evolving environment
- A passion for client satisfaction and a genuine interest in helping others succeed
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