What are the responsibilities and job description for the Client Care Specialist position at Serenity Healthcare?
PCC (Client Care Specialist)
Customer Care – Provo, UT – Full Time
Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. We are seeking a Client Care Specialist for our Provo, UT office. Your primary responsibility will be taking inbound calls and connecting our patients to life-saving treatments. But that’s just the beginning! This is an entry level role with opportunity to promote into leadership or other roles within a rapidly growing healthcare organization.
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.
Learn More About Us
Customer Care – Provo, UT – Full Time
Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. We are seeking a Client Care Specialist for our Provo, UT office. Your primary responsibility will be taking inbound calls and connecting our patients to life-saving treatments. But that’s just the beginning! This is an entry level role with opportunity to promote into leadership or other roles within a rapidly growing healthcare organization.
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.
- Additional $1.00 differential pay for fluent Spanish/English speakers (must pass in-house assessment).
- Accelerated healthcare career growth – rapid advancement opportunities
- Potential to move into other departments, including clinic-based positions
- Insurance benefits (Medical, Dental, Vision) – 90% of premiums covered by Serenity Healthcare
- 20 days off annually (10 PTO days and 10 Holidays)
- Employee access to Serenity’s treatment options
- Access to corporate onsite gym, game room and other amenities
- Open to full or part time – multiple shifts available
- Connecting with patients via phone
- Help solve problems and educate patients about TMS and Ketamine
- Coordinate with clinics for patient care
- Other relevant duties as needed
- High School Diploma/ GED
- Strong customer service mindset
- Previous experience in customer service required
- Excellent verbal and written communication, and basic math skills.
- Well-versed in de-escalation skills and ability to connect with individuals.
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.
Learn More About Us
- About Serenity Healthcare
- Serenity’s Provided Services
- Meet our Patients
