What are the responsibilities and job description for the Office Receptionist - Part Time position at Serenity Healthcare?
Office Receptionist
Serenity is an innovative healthcare technology company committed to creating the finest patient experience. We are a start up company, growing rapidly. Our culture is driven with an approach to patient-centric care. We enable patients to take back their lives.
Serenity is looking for part time receptionists for our Arizona area offices. This role is critical to our mission. You will provide support to our patients by creating a positive and comfortable atmosphere, having genuine conversations and a developing memorable experiences for them to receive the best care. We are looking for people who thrive in social interactions and find gratification in improving someone’s day. The schedule for this position is 5 days a week, 4 hour shift. We are looking for people who can work part time mornings, mid-day, and late afternoon/evening shift. This is a great opportunity to grow your career and make a difference for those who need it most.
Prior healthcare experience not required.
What You will Do
- Extend a warm greeting to each patient and attempt to make meaningful conversation.
- Help patients feel valued by creating rapport, remembering their names, their interests, and stories.
- Build patient trust by answering questions, addressing worries, respecting boundaries, and being sensitive to their individual challenges.
- Rotate through various office tasks throughout the day including:
- New patient intake procedures
- Manage incoming and outgoing e-faxes.
- Uploading documents to patients’ charts
- Office opening or closing procedures
- Gather patient cost info and do insurance verifications.
- Take patient payment
What We Need from You
- A genuinely positive personality, professional demeanor, and strong customer service mindset.
- Proactive in initiating one-on-one personable conversations with multiple people. (Excellent communication skills)
- Responsible and organized individuals we can depend on being at work when scheduled.
- Comfortable working with computer-based information systems.
- Good oral and written communication. Basic math skills.
- 6 months in a reception or personal customer service industry is preferred.
What We Offer you
- Opportunity for growth and advancement
- Fast paced office setting
- Partial time off
- 10 paid holidays
- 401K and Roth IRA
- Paid onsite training in healthcare
Who We Are
Serenity believes people should live their best lives, and mental health is a substantial segment of total well-being. We bring the same passion we have for improving our patient’s lives to providing an experience that allows you to do your best work. We take our people and culture seriously and make it a priority to invest in both.
Serenity is an equal opportunity employer. This position is contingent on successfully completing a criminal background check upon hire.
Serenity does not have a vaccine mandate in place
Serenity believes people should live their best lives, and mental health is a substantial segment of total well-being. We bring the same passion we have for improving our patient’s lives to providing an experience that allows you to do your best work. We take our people and culture seriously and make it a priority to invest in both.
Serenity is an equal opportunity employer. This position is contingent on successfully completing a criminal background check upon hire.
Serenity does not have a vaccine mandate in place
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