What are the responsibilities and job description for the Office Receptionist position at Serenity Healthcare?
Office Receptionist
We are seeking a friendly and organized Office Receptionist to join our team at Serenity Healthcare. The ideal candidate will serve as the first point of contact for our patients and visitors, providing excellent customer service and administrative support. This role is crucial in ensuring smooth clinic operations and enhancing patient experiences.
Job: Full-time (3-13-hour shifts)
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.
Benefits
- Career Advancement Opportunity
- Medical, Vision, and Dental Insurance (Serenity Covers 90% of your insurance premium)
- Paid Time Off
- 10 Major Holidays Off
- 401k
- Employee Referral Program
Responsibilities
- Update and verify customer information upon each visit.
- Help patients feel valued by creating rapport, and remembering their names, their interests, and stories.
- Answer questions, address worries, respect boundaries, and be sensitive to each person’s individual challenges.
- Ensure a positive patient experience by providing support and compassion.
- Rotate through other various office tasks throughout the day.
Qualifications
- High School Diploma/ GED.
- Excellent verbal and written communication, and basic math skills.
- Proven ability to multitask in a fast-paced environment.
- 1 year of full-time customer service experience, reception, or personal customer service industry.
About
Serenity is a leader in the field of healthcare technology. Using advanced medical devices recently released to market, we give our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we push ourselves daily to help patients take back their lives with a revolutionary technological approach to healthcare.
Learn More About Us
About Serenity Healthcare
Serenity’s Provided Services
Meet our Patients
*This position is contingent on successfully completing a criminal background check upon hire.
