What are the responsibilities and job description for the Area Training and Onboarding Supervisor position at Serenity Home Healthcare Inc?
Training and Onboarding Coordinator
Responsible for contacting interested applicants/caregivers, detailing our hiring process, scheduling interviews and training appointments. Executing training and onboarding processes. Contacts caregivers concerning compulsory compliance certifications and/or re-certifications. Highly organized and detail-oriented. Has excellent interpersonal skills, with a strong aptitude for great customer service.
Responsibilities
- Welcomes Individuals, clients, applicants, and caregivers to the company.
- Trains and completes all admissions, paperwork and enters it digitally for 3 branches
- Schedules appointments for consultations and Intake procedures.
- Answers phone and email inquiries.
- Addresses any clients, applicants, caregiver complaints or concerns professionally.
- Participates in “on the field job fair”.
- Performs clerical work, such as filing, copying, or faxing.
- Participates in the distribution of bi-weekly checks
- Complies with the regulations and policies of the company.
- Perform other job-related duties as assigned.
Requirements
- Excellent communication skills
- Customer service experience/ability to interact promptly and professionally
- Graduation or associate’s degree in any field.
- Prior training experience.
- Excellent computer skills, especially typing.
- Attention to detail.
- Desire to be proactive and create a positive experience for others.
- Should be able to commute between locations
- Bilingual
