Training and Client Coordinator

Overview:
The Training, Onboarding, and Client Coordinator is a versatile role responsible for supporting clients throughout their lifecycle with the company, ensuring exceptional care, compliance, and satisfaction. This role combines training and onboarding caregivers, coordinating client care, and maintaining accurate records to support smooth operations. The ideal candidate has excellent organizational skills, strong customer service abilities, and attention to detail.

Responsibilities:
Training and Onboarding

• Contact interested applicants and caregivers to guide them through the hiring process, schedule interviews, and execute training appointments.
• Train and assist with completing all admission paperwork and digital entries.
• Communicate with caregivers to ensure compliance with required certifications or re-certifications.
• Participate in “on-the-field” job fairs to recruit new team members.
• Ensure all training and onboarding processes comply with company policies.

Client Coordination

• Serve as the first point of contact for clients, industry partners, and care providers, delivering excellent customer service.
• Handle intake calls, provide accurate information about services and fees, and collect relevant client care information.
• Maintain and update care plans, monthly reports, and client records in a timely and organized manner.
• Ensure the best caregiver-client matches and communicate care plan changes to both parties.
• Conduct monthly client follow-ups and document calls and changes according to company policy.
• Monitor dashboards daily to address caregiver and client issues promptly.
• Share on-call responsibilities every other month.

General Administrative Tasks

• Perform clerical tasks such as filing, copying, faxing, and distributing bi-weekly checks.
• Respond to phone and email inquiries professionally.
• Participate in staff training sessions and operational meetings.
• Address client and caregiver complaints or concerns in a professional manner.
• Ensure all activities comply with company regulations and policies.

Requirements:

• High school diploma or equivalent (Bachelor’s degree preferred).
• At least 2 years of experience in a customer service role, preferably in healthcare or a similar field.
• Demonstrated skills in customer service, communication, problem-solving, and attention to detail.
• Technical proficiency in computer use and generating reports.
• Fluent in English (reading, writing, and speaking).

Requirements

#ADMINLOW