What are the responsibilities and job description for the Manager position at Sergeant Sudz?
Job Summary
The mission of the Shop Manager role is to effectively manage the Layout, Builders, and Quality Control departments while also being a reliable customer support representative who is known for fast response times. They do this by ensuring that roles and responsibilities are understood and all of their reports are following correct processes and procedures. They anticipate employee needs to ensure their success and provide the training they need to do their job well and safely. Since they oversee all processes and are familiar with all of the steps in the manufacturing process they should be a reliable Tier 1 & Tier 2 customer support representative who responds to customer needs quickly.
Duties
- Continuously monitors project schedules and update statuses.
- Effectively Manage the Layout, Builders, and Quality Control departments.
- Ensure that roles and responsibilities are clear to all reports.
- Ensure that correct processes are being followed by all reports.
- Anticipate employee needs and make sure they have the resources they need.
- Oversee training and development programs for Layout, Builders, and Quality Control.
- Complete monthly training and OSHA safety meetings for all employees.
- Reliable Tier 1 & Tier 2 customer support with 30 minute maximum response time.
- Provide scorecard information on a weekly basis.
Requirements
- Experience in controls and automation, with a track record of successful project management.
- Strong verbal and written communication abilities for reporting, presenting, and interacting with stakeholders.
- Maintain accurate project documentation, including design specifications, project plans, and compliance reports.
- Excellent customer service skills with the ability to resolve issues effectively.
- Proficiency in budgeting and financial management related to restaurant operations.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Strong leadership skills with the capability to motivate and develop team members.
- UL508 MTR Certified preferred.
- PMP, LEED, or Six Sigma certifications are often preferred.
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 12 hour shift
- 8 hour shift
Shift availability:
- Day Shift (Preferred)
Ability to Commute:
- Greeneville, TN 37745 (Required)
Ability to Relocate:
- Greeneville, TN 37745: Relocate before starting work (Required)
Work Location: In person
Salary : $60,000 - $80,000