What are the responsibilities and job description for the Agent Advisor position at SERHANT.?
Agent Advisor
Remote (Phoenix, AZ)
About SERHANT.
SERHANT. is the most followed real estate brand globally, calibrated for tomorrow's marketplace, delivering proven results for buyers, sellers, and developers.
About the Role
We are seeking a highly motivated and organized individual to join our dynamic S.MPLE Department as an Advisor to SERHANT. Agents. The successful candidate will play a crucial role in enhancing our agent services and experiences, which aims to provide exceptional support to our real estate agents and ensure a seamless agent experience from start to finish.
Responsibilities
- Actively engage with Agents on a day-to-day basis to assist in their daily workflow regarding task completion.
- Contribute to month over month increased Agent adoption and engagement by a minimum 5% when it comes to S.MPLE usage.
- Manage 50 incoming Agent requests effectively with accuracy and high-quality deliverables.
- Maintain all departmental Service Level of Agreements when it comes to Agent communication and turnaround times.
- Perform onboarding procedures for new S.MPLE Agents.
- Leverage internal and external AI tools and technology that are provided.
- Act as the Quality Control checkpoint before delivering an Agent their requested
- items.
- Database Management : Maintain and update databases, ensuring accurate and timely entry of information and generate reports as required.
- Collaborate with the brokerage team on agent onboarding, starting day one, to help establish efficient daily habits with Agents.
- Support VIP Agents and Teams to leverage their business growth.
- Liaison effectively with internal departments to scale operations and problem solve.
- Write departmental standard operating procedures that are repeatable and scalable.
- Responsible for staying up to date on real estate trends and competitive offerings, to refine strategies and suggest improvements to our service offerings.
- Ensure compliance with all real estate regulations, company policies, industry best practices, including data protection and confidentiality requirements.
- Maintain professional and technical knowledge of SERHANT. ecosystem tools, resources, and technology.
- Be solutions oriented and analyze challenges and offer practical solutions and provide problem-solving support for Agents, combining expertise with technology assistance when needed.
- Monitor agent performance and identify opportunities for enhanced efficiency to align with goals and department KPIs
- Collaboratively work with the S.MPLE department head to align towards annual OKRs and KPIs.
- Participate in company training on skills improvement with respect to internal systems, resources & technology.
- The Company reserves the right to add or change duties at any time.
Job Qualifications
Skills
Benefits
We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
