What are the responsibilities and job description for the Director, SAP Solutions position at Serigor Inc.?

Job Description

Job Title : Director, SAP Solutions

Location : Hybrid - Newark, DE

Duration : Full Time

Overview :

Our client, a Delaware based utilities organization, is seeking a Director, SAP Solutions to join their growing team! This exciting role is a Direct Hire opportunity. Our client is seeking an individual local to their Newark office so they can work in a hybrid model working in office 2 -3 days per week. This position is not offering sponsorship at this time.

Job Summary :

The Director, SAP Solutions leads and manages SAP (IS-U) transformation programs efforts at different stages from Business Process Design to solution design, development deployment and support. The role will require extensive experience in SAP S / 4 HANA Utilities (IS-U).

Responsibilities :

Strategic leadership : Provides strategic direction for SAP projects to ensure alignment with business objectives and drives the adoption of best practices and process improvements.
Solution design : Oversees the design and implementation of SAP solutions and projects across areas like Customer Service, Device management, FICA, Billing and field service management.
Project oversight : Provides oversight and escalation support for all service provider platform and development operations.
Team management : Leads and manages a team of application analysts and other IT professionals including external vendors to support, troubleshoot and resolve SAP's IS-Utilities solution which can include : Customer Service / Front Office / C4C, Device Management, AMI, Billing, FI-CA, Cloud for Energy, Cloud for Utilities.
Vendor management : Manages relationships with external vendors and partners to stay current with SAP's roadmap and leverage optimized tools and system capabilities.
Process improvement : Identifies, assesses, and resolves business challenges using the full capabilities of implemented SAP solutions.
Collaboration : Collaborates with various departments to integrate SAP applications and ensures smooth operation and support.
Production support : Monitors and manages incidents, changes, system performance, user support and Service level management (SLs). The role ensures that SAP solution remains reliable and capable of supporting the organizations' business processes effectively.

Required Skills and Experience :

Bachelor's degree in Computer Science, Information Systems, Engineering, Business or a related field.

Valid Driver's license

Preferred :

SAP ISU solution / functional certifications

Knowledge / certification of S4 HANA

PMP or comparable certification

ITIL for Service Delivery Management

Knowledge and understanding with implementing and supporting ERP, inventory management, supply chain and procurement, HRIS and other SAP modules

Exposure to US Regulated and De-Regulated Markets

Knowledge / experience in the Utilities Industry with in-depth industry expertise including the industry / digital / technology trends.

Knowledge of business processes and how they are supported by SAP systems

Technical expertise : Systems implementation skills and experience with all aspects of the system implementation including, but not limited to, gathering requirements, designing the future state solution, testing, change management and post implementation support.

Analytical skills : Strong analytical, problem-solving, and critical thinking skills.

Interpersonal skills : Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation. Strong understanding of the needs of users and business units.

Communication : Strong written, verbal communication and presentation skills; ability to present and discuss strategies and technical information in a manner that establishes rapport, persuades others, and establishes understanding for technical and non-technical audiences.

Leadership : Self-driven individual that has the desire to solve problems and work with team members on designing solutions to enhance the services they provide to customers.

Ability to absorb information about internal customer needs, analyze and implement recommendations.

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Director, SAP Solutions

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