What are the responsibilities and job description for the Microsoft Office 365 Junior Systems Administrator (ONSITE) position at Serigor Inc.?
Job Title: Microsoft Office 365 Junior Systems Administrator (ONSITE)
Location: Washington, DC
Duration: 12 Months
Job Description:
The Client is seeking a motivated and detail-oriented Microsoft Office 365 Junior Systems Administrator to support the District’s Microsoft 365environment. The Junior Administrator will assist with the daily management and troubleshooting of Microsoft 365 services, with a focus on providing responsive and effective end-user support.
Key Responsibilities:
Qualifications:
Skills:
Location: Washington, DC
Duration: 12 Months
Job Description:
The Client is seeking a motivated and detail-oriented Microsoft Office 365 Junior Systems Administrator to support the District’s Microsoft 365environment. The Junior Administrator will assist with the daily management and troubleshooting of Microsoft 365 services, with a focus on providing responsive and effective end-user support.
Key Responsibilities:
- Provide support to end-users for Microsoft 365 services, such as Exchange Online, Teams, SharePoint, OneDrive and Intune.
- Address and troubleshoot client-side issues related to Microsoft 365, handling escalations from the client Helps and working to resolve tickets efficiently.
- Escalate complex or unresolved issues to senior administrators and other relevant IT staff as needed.
- Perform bulk activations, user setup, and license assignments within the Microsoft 365 admin Center to support user on boarding and maintenance.
- Collaborate with senior administrators and IT team members to implement best practices, improve support processes, and enhance user experience.
- Develop and deliver user training on Microsoft365 features and create documentation to help end-users maximize the Platform’s capabilities.
- Actively monitor and report on system performance and security, identifying potential issues proactively to ensure smooth operation.
Qualifications:
- Well versed in Microsoft 365 administration.
- Experience with end-user support and troubleshooting for Microsoft 365 services.
- Experience with endpoint management Using various MDM services, (Workspace One, Intune)
- Familiarity with Exchange Online.
- Ability to follow structured migration and onboarding processes.
- Strong communication skills for providing effective user training and support.
Skills:
| Skills | Required / Desired | Amount | of Experience |
| Working knowledge of Office 365, Active Directory, Azure Active Directory (Entra ID) | Required | 3 | Years |
| Experience troubleshooting Microsoft Office suite and account creation in AD and Entra ID | Required | 3 | Years |
| Experience with Azure AD Connect | Required | 3 | Years |
| Experience with managing Exchange and Active Directory permissions for user mailboxes, shared mailboxes, resource mailboxes and public folders | Required | 3 | Years |
| Extensive experience with supporting MS Office suite 2010, 2013 and 2016 as well as Windows 7, 8, 10, 11 | Required | 3 | Years |
| Troubleshooting Outlook client connectivity issues | Required | 3 | Years |
| Troubleshooting email delivery and email routing issues | Required | 3 | Years |
| Expert-level customer service and client-facing expertise with Office 365 | Required | 3 | Years |
| Experience supporting and training end –users on Outlook 2010, 2013 and 2016 and configure it for new O365 service | Required | 3 | Years |
| Expert knowledge in Outlook 2013, 2013, OneDrive, Teams, SharePoint Online and O365 on-line services | Required | 3 | Years |
| Certifications: Microsoft 365 Certified: Administrator Expert | Required | ||
| Bachelor's Degree or Equivalent experience. | Required |
