What are the responsibilities and job description for the Network Specialist- Expert (Voice Engineer) (HYBRID) position at Serigor Inc?
Job Title: Network Specialist- Expert (Voice Engineer) (HYBRID)
Location: Raleigh, NC
Duration: 12 Months
Job Description:
The Voice Engineer is responsible for the design, implementation, and ongoing management of Cisco Unified Communications systems across a large mental healthcare system. This role will ensure the reliability, performance, and security of the voice communication infrastructure, supporting multiple facilities and a diverse range of healthcare professionals. The successful candidate will work closely with IT teams, vendors, and end-users to provide high-quality voice communication solutions that enhance the operational efficiency and care delivery within the organization.
Key Responsibilities:
Skill
Required / Desired
Amount
of Experience
In-depth knowledge of Cisco Unified Communications Manager (CUCM), Unity Connection, and other Cisco voice products.
Required
5
Years
Strong troubleshooting skills with a focus on root cause analysis and problem resolution.
Required
5
Years
Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
Required
5
Years
Project management skills, with the ability to manage multiple priorities and deadlines.
Required
5
Years
Location: Raleigh, NC
Duration: 12 Months
Job Description:
The Voice Engineer is responsible for the design, implementation, and ongoing management of Cisco Unified Communications systems across a large mental healthcare system. This role will ensure the reliability, performance, and security of the voice communication infrastructure, supporting multiple facilities and a diverse range of healthcare professionals. The successful candidate will work closely with IT teams, vendors, and end-users to provide high-quality voice communication solutions that enhance the operational efficiency and care delivery within the organization.
Key Responsibilities:
- System Design & Implementation:
- Design, deploy, and manage Cisco Unified Communications solutions, including Cisco Call Manager, Unity Connection, and related voice infrastructure.
- Develop and implement voice system architecture that meets the needs of a large, multi-site mental healthcare system.
- Ensure all voice communication solutions are scalable, reliable, and secure.
- Operations & Maintenance:
- Perform regular maintenance, updates, and troubleshooting of the Cisco Unified Communications systems.
- Monitor system performance and proactively address potential issues to minimize downtime and service disruptions.
- Manage system backups and disaster recovery plans for voice communication systems.
- User Support & Training:
- Provide tier 2 and 3 support for voice communication issues, working closely with the IT helpdesk to resolve problems.
- Conduct training sessions for end-users and IT staff to ensure effective use and management of the voice systems.
- Document system configurations, processes, and procedures, ensuring up-to-date knowledge base articles for the IT team.
- Collaboration & Communication:
- Work closely with network engineers, system administrators, and security teams to ensure the voice systems are integrated and aligned with overall IT infrastructure.
- Collaborate with vendors and service providers to manage service agreements, upgrades, and technical support.
- Communicate voice system updates, changes, and best practices to stakeholders across the healthcare system.
- Project Management:
- Lead or participate in voice-related projects, ensuring they are completed on time, within scope, and within budget.
- Develop project plans, including timelines, resource allocation, and risk management strategies.
- Regularly report project progress to management and stakeholders.
- Bachelor’s degree in information technology, Telecommunications, or a related field. Equivalent work experience may be considered.
- 5 years of experience in voice engineering, with a focus on Cisco Unified Communications systems.
- Proven experience in managing large-scale, multi-site voice communication systems.
- Experience in the healthcare industry, particularly in a mental healthcare setting, is preferred.
- Cisco Certified Network Professional (CCNP) Collaboration or Cisco Certified Internetwork Expert (CCIE) Collaboration is highly desirable.
- ITIL certification is a plus.
- In-depth knowledge of Cisco Unified Communications Manager (CUCM), Unity Connection, and other Cisco voice products.
- Strong troubleshooting skills with a focus on root cause analysis and problem resolution.
- Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
- Project management skills, with the ability to manage multiple priorities and deadlines.
- Experience with voice gateways, session border controllers (SBCs), and SIP trunking.
- Familiarity with network protocols, QoS, and voice-related security practices.
- Knowledge of voice recording and contact center solutions.
- This position may require occasional after-hours work to support system upgrades, maintenance, or urgent issues.
- Some travel may be required between facilities within the healthcare system.
Skill
Required / Desired
Amount
of Experience
In-depth knowledge of Cisco Unified Communications Manager (CUCM), Unity Connection, and other Cisco voice products.
Required
5
Years
Strong troubleshooting skills with a focus on root cause analysis and problem resolution.
Required
5
Years
Excellent communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
Required
5
Years
Project management skills, with the ability to manage multiple priorities and deadlines.
Required
5
Years
