What are the responsibilities and job description for the Network / Telecom Specialist / NG911 Administrative Specialist (Onsite) position at Serigor Inc.?
Job Description
Job Description
Job Title : Network / Telecom Specialist / NG911 Administrative Specialist (Onsite)
Location : Raleigh, NC
Duration : 12 Months
Job Description :
- The NC911 NMAC Network Monitoring and Assistance Operations Center (NMAC) monitors the AT&T Esinet (Emergency Services Internet Network).
- This position assists the Tier I / II network technicians who monitor the hosted networks.
- Will provide incident response on the system(s), ticket narration, document management and will communicate with internal and external customers, site technicians, and customers alike.
- Will provide support to assist with tracking problems through to resolution.
- This position additionally supports NMAC leadership as well as 911 fee documentation.
Skills : Skill
Required / Desired
Amount
of Experience
Bachelor's degree or 3 to 5 years in Information Technology, Computer Science, Business Administration or a combination of education and experience
Required
Years
Understanding of technologies, operating systems, networking
Required
Years
Knowledge and experience with Microsoft Excel
Required
Years
Self-motivated, enthusiastic, and able to handle multiple support cases
Required
Years
Strong writing skills to maintain organized documentation
Required
Years
Customer-oriented, and capable of providing high levels of client satisfaction
Required
Years
Collaborate and work well with others and supporting a team, Experience with VOIP technologies is a plus
Required
Years
Strong skills in time and calendar management for team and leadership
Required
Years
Knowledge of network cabling, network classification and network topology
Required
Years
