What are the responsibilities and job description for the Technical Writer- Expert (REMOTE) position at Serigor Inc.?
Job Description
Job Description
Job Title : Technical Writer- Expert (REMOTE)
Location : Raleigh, NC
Duration : 12 Months
Job Description :
This position will support the IT Business Transformation Analyst in the design and development of policies, procedures, and overarching training for Information Technology staff. The primary focus of this position will be on the Software Development Life Cycle and the adaption of the ITIL v3 Service Lifecycle's five stages and included service management processes. In addition to developing new training materials, the position will be responsible for maintaining the integrity of existing training and updates as needed. Position will be responsible for developing e-learning modules. The selected candidate(s) will work directly with IT staff to understand their needs and develop training materials for their use and for the onboarding of new IT staff.
Skillset :
- Strong analysis skills to analyze information and use logic to address work-related issues and problems
- Experience using Microsoft Word
Preferences :
Skills : Skill
Required / Desired
Amount
of Experience
Strong writing skills and technical knowledge
Required
Years
Ability to communicate effectively both verbally and in writing to convey information to a varied audience both technical and nontechnical
Required
Years
Working knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Required
Years
Ability to assess resources for accuracy and the ability to extract relevant data from large quantities of information
Required
Years
Strong understanding of the implications of new information for both current and future problem-solving and decision-making
Required
Years
Strong time management skills
Required
Years
Basic knowledge of and ability to grasp technology related terminology and concepts
Required
Years
Experience developing policies, procedures, and training
Required
Years
Experience using workplace e-learning tools
Required
Years
ITIL knowledge or certification
Highly desired
Experience with training design and development
Required
Years
