Sales Associate (Onsite)

Job Title: Sales Associate

Location: Columbia, MD (Onsite)

Job Type: Full-Time

Pay Range: $15-$20/hr

Company Overview:

Serigor Inc., headquartered in Baltimore, MD, with a branch in Columbia, MD, is a trusted leader in IT Consulting and Outsourcing. As a CMMI Level 3-certified, Woman-Owned Small Business (WOSB), we specialize in IT Services, Staff Augmentation, Government Solutions, and Global Delivery. Since 2009, we have provided innovative IT solutions to Fortune 500 companies and government agencies, helping businesses maximize their IT investments.

Serigor Inc. is an equal opportunity employer committed to diversity and inclusion.

Position Overview:

We are seeking a motivated and enthusiastic Sales Associate to join our team in Columbia, MD. This role blends customer success/ client engagement and sales responsibilities, for our staffing solutions, ensuring clients have a positive experience with our products and services while identifying opportunities for business growth. The ideal candidate will support customer satisfaction, fostering relationships, and contributing to sales process.

Key Responsibilities:

• Develop and maintain strong, long-lasting customer relationships with clients and customers.
• Act as the point of contact for customer inquiries and resolving issues.
• Develop understanding of business so as effectively identify the pain points of customers and work with management to resolve them.
• Frequently meet customers at customer sites.
• Frequently meet assigned staff working for the client and resolve any of their issues.
• Be at client site for any new onboarding, or project complete termination support, that may include equipment/laptop collection.
• Facilitate submission of proposals. Collect feedback for from the client for any non-selection of candidates. Coordinate with the candidates for the interview process.
• Identify new leads through outbound efforts, including calls, emails, networking, LinkedIn etc
• Pursue leads that leads to meetings with the sales/business teams.
• Develop, support developing sales material, e.g. sales deck and presentations.
• Track and manage the assigned sales pipeline effectively.

Preferred Skills and Qualifications:

• 1-3 years of experience in customer success, sales, or account management.
• Excellent communication skills (both written and verbal) with the ability to interact with clients at all levels.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Experience with CRM tools and sales tracking software (e.g., Salesforce, HubSpot).
• Bachelor s degree in business, Marketing, or a related field is a plus but not required.
• High attention to detail with a proactive and results-driven approach.
• Strong teamwork and collaboration skills to work cross-functionally within the organization.

Why Join Us?

• Opportunity to work with IT consulting firm.
• Competitive compensation and growth opportunities.
• Hands-on experience in customer success and sales strategies.
• Collaborative and dynamic work environment.

If you are passionate about customer success and sales, eager to develop your skills, and ready to make a meaningful impact, we encourage you to apply today!