What are the responsibilities and job description for the Call Center Agent position at Seronda Network?
Job Position: Call Center Agent
Company: Seronda Network
Location: Chicago, IL
Salary: $34,000 - $44,000 per year
Job Type: Full-time
About Us:
Seronda Network is dedicated to providing outstanding support and innovative solutions to our clients in the technology sector. Our mission is to enhance customer experience by offering tailored assistance and high-quality service. We pride ourselves on a collaborative work environment where each team member’s contribution is valued and makes a real impact.
Job Description:
We are seeking a dedicated and enthusiastic Call Center Agent to join our dynamic team. In this role, you will serve as the first point of contact for our customers, providing exceptional service while addressing inquiries and resolving issues. Our ideal candidate will excel in communication, be empathetic, and possess a problem-solving mindset.
Responsibilities:
- Answer incoming calls promptly and courteously.
- Provide accurate information to customers regarding products and services.
- Assist customers in resolving issues and complaints effectively.
- Document customer interactions in the system with accuracy.
- Follow up with customers to ensure their requests were handled satisfactorily.
- Maintain a professional demeanor and exhibit a positive attitude throughout interactions.
Requirements
- High school diploma or equivalent; additional education is a plus.
- Proven experience in a call center or customer service role is preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a keen attention to detail.
- Ability to handle stressful situations and manage difficult customers professionally.
- Proficient in using computer systems and software applications.
Benefits
- Competitive salary ranging from $34,000 to $44,000 per year.
- Comprehensive health, dental, and vision insurance.
- Paid time off, including vacation, sick leave, and holidays.
- Opportunities for career growth and development.
- Friendly and supportive work environment.
If you’re ready to build your career with a dynamic team and make a difference in customers’ lives, apply today to join Seronda Network!
Salary : $34,000 - $44,000
