What are the responsibilities and job description for the Call Center Representative position at Seronda Network?
Job Ad: Call Center Representative Seronda Network (Detroit, MI)
Job Title: Call Center Representative
Company: Seronda Network
Location: Detroit, MI
Salary: $34,000 - $55,000
Job Type: Full-Time
About Us:
Seronda Network is a forward-thinking consulting firm that provides businesses with customized solutions to enhance operational efficiency and strategic growth. Based in Halifax, we are known for our client-centered approach and a culture that values innovation, collaboration, and personal growth. As part of our expansion, we are seeking a proactive and organized Call Center Representative to support our executive team.
Job Description:
Seronda Network We are seeking a motivated and customer-oriented Call Center Representative to join our dynamic team. As a vital part of our customer service department, you will be the voice of our company, assisting customers with their inquiries, resolving issues, and providing them with information about our products and services.
Responsibilities:
- Answer incoming calls from customers and provide accurate information regarding products and services.
- Resolve customer complaints and issues efficiently and effectively, ensuring customer satisfaction.
- Document all customer interactions in the company database accurately and promptly.
- Assist customers with technical issues and guide them through troubleshooting steps.
- Collaborate with other departments to ensure a smooth customer experience and quick resolution of issues.
- Perform follow-ups on unresolved inquiries to ensure customer satisfaction and issue resolution.
Skills Required:
- High school diploma or equivalent; additional education or certifications in customer service is a plus.
- Proven experience in a call center or customer service role preferred.
- Excellent verbal communication and active listening skills.
- Strong problem-solving abilities and the capability to think quickly on your feet.
- Ability to multitask and manage time effectively while handling a high volume of calls.
- Proficiency in using computer systems and call center software.
Benefits:
- Competitive salary range of $34,000 to $55,000.
- Health, dental, and vision insurance.
- Paid time off, including holidays and vacation days.
- Opportunities for career growth and professional development.
- Positive and supportive team environment.
If you're a motivated individual with a passion for organization and administrative excellence, we invite you to apply for the Call Center Representative role at Seronda Network!
Salary : $34,000 - $55,000
