What are the responsibilities and job description for the Call Center Representative position at Seronda Network?
Job Position: Call Center Representative
Company: Think Tell Junction
Location: Saint Louis, MO
Salary: $55,000 - $72,000 per year
Job Type: Full-time
About Us
At Think Tell Junction, we’re dedicated to driving impactful communication strategies for our clients, enhancing brand presence and engagement. Our team is passionate about creating meaningful connections and delivering messages that resonate. We strive to cultivate an environment of creativity, collaboration, and growth.
Job Description
We are seeking a motivated and dynamic Call Center Representative to join our customer service team. As a Call Center Representative, you will be the first point of contact for our customers, providing exceptional support and service while addressing their inquiries and concerns. Your primary role will be to handle inbound calls, assist with order processing, and resolve any issues with a sense of urgency and professionalism.
Responsibilities
- Handle inbound calls from customers with inquiries or issues.
- Provide accurate information regarding products and services.
- Resolve customer complaints in a timely and professional manner.
- Assist with order entry and processing for customers.
- Maintain detailed records of customer interactions in the system.
- Identify and escalate priority issues to the appropriate team.
Skills & Qualifications
- High school diploma or equivalent required; additional education is a plus.
- Proven experience in a customer service or call center environment.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-focused attitude.
- Ability to handle high call volumes while maintaining quality service.
- Familiarity with CRM systems and practices is desirable.
Benefits
- Competitive salary with annual performance reviews.
- Health, dental, and vision insurance.
- Generous paid time off, including vacation and holidays.
- 401(k) retirement plan with company matching.
- Professional development and training opportunities.
- Flexible work environment and potential for remote work days.
This job is in person in St. Louis, MO.
Salary : $55,000 - $72,000
