What are the responsibilities and job description for the Customer Service Assistant position at Seronda Network?
Join Seronda Networks as a Customer Service Assistant !
About Us: At Seronda Networks, we're not just a company that offers cutting-edge solutions; we're a community focused on professional growth, collaboration, and innovation. Here, you’ll find a passionate team and an environment that values your contributions. Join us as we turn ideas into realities and build an exciting future together.
Location: Denver, Colorado (On-site – Must work from the office)
Working Hours: Monday to Friday
Salary Range: $42,800 - $46,780 per year
We are seeking a dedicated and enthusiastic Customer Service Assistant to join our growing team. In this role, you will be the first point of contact for our customers, providing exceptional service and support that enhances their overall experience with our brand. The ideal candidate will possess outstanding communication skills and a strong commitment to resolving customer inquiries efficiently and effectively.
Responsibilities:
- Handle customer inquiries via phone, email, and chat in a prompt and professional manner.
- Provide detailed information about products and services to assist customers in making informed decisions.
- Resolve customer complaints and issues with empathy and a focus on customer satisfaction.
- Maintain a comprehensive knowledge of the company’s products and services to offer accurate assistance.
- Process orders, returns, and exchanges in a timely manner while adhering to company policies.
- Document customer interactions in the company’s CRM system for tracking and follow-up purposes.
Qualifications:
- Proven experience in a customer service or support role is preferred.
- Excellent verbal and written communication skills with a friendly demeanor.
- Strong problem-solving skills and the ability to think critically under pressure.
- Ability to work effectively in a fast-paced environment while managing multiple tasks.
- Proficiency in using computers and customer service software (CRM systems).
- A positive attitude and a genuine desire to help others succeed.
Benefits:
- Competitive salary with opportunities for growth and advancement.
- Comprehensive health, dental, and vision insurance coverage.
- 401(k) retirement savings plan with company match.
- Paid time off and holidays.
- Ongoing training and professional development opportunities.
- Supportive and inclusive work environment.
If you are passionate about customer service and want to be part of a dynamic team, apply now to become a Customer Service Assistant at Seronda Networks! Let’s work together to deliver exceptional experiences for our clients.
Seronda Networks is an equal opportunity employer committed to diversity and inclusion.
Salary : $42,800 - $46,780
