What are the responsibilities and job description for the Customer Service Representative position at Seronda Network?
Seronda Networks is Hiring: Customer Service Representative
About Us: At Seronda Networks, we are more than just a technology solutions company. We are a community where innovation thrives, professional growth is encouraged, and teamwork is essential. Join our passionate team and be part of an environment that values your contribution as we continue to turn ideas into realities and shape the future of the industry.
Location: Cleveland, OH (On-site – Must work from the office)
Working Hours: Monday to Friday
Salary Range: $45,000 - $55,000 per year
Description
We are seeking a dedicated and enthusiastic Customer Service Representative to join our growing team. In this role, you will be the first point of contact for our customers, playing a pivotal role in ensuring they have a seamless and positive experience with our products and services. You will communicate with customers via various channels, including phone, email, and chat, addressing their inquiries, resolving issues, and providing solutions promptly and effectively.
Responsibilities:
- Manage incoming customer inquiries via phone, email, and chat.
- Assist customers with product selection, order placement, and technical support.
- Resolve customer complaints efficiently while maintaining a positive demeanor.
- Document all customer interactions in the company's CRM system accurately and promptly.
- Provide feedback on recurring issues and suggest improvements to enhance customer service.
- Collaborate with other departments to resolve complex customer issues.
Qualifications:
- High school diploma or equivalent; additional certification in customer service is a plus.
- Proven experience in a customer service role or related field.
- Excellent verbal and written communication skills.
- Strong problem-solving and multitasking abilities.
- Ability to work independently and as part of a team.
- Proficiency in using customer service software and tools.
Benefits:
- High school diploma or equivalent; additional education in customer service or related field is a plus.
- Proven experience in a customer service role or similar position.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to think critically under pressure.
- Proficiency in using customer service software and tools, including CRM systems.
- Ability to work flexible hours, including evenings and weekends if required.
If you’re passionate about helping clients succeed and are ready to launch your career in account management, apply today to join Seronda Networks as an Customer Service Representative
Seronda Networks is an equal opportunity employer committed to diversity and inclusion.
Salary : $45,000 - $55,000
