What are the responsibilities and job description for the Customer Service Specialist position at Seronda Network?
Seronda Networks is Hiring: Customer Service Specialist
About Us: At Seronda Networks, we are more than just a technology solutions company. We are a community where innovation thrives, professional growth is encouraged, and teamwork is essential. Join our passionate team and be part of an environment that values your contribution as we continue to turn ideas into realities and shape the future of the industry.
Location: Cleveland, OH (On-site - Must work from the office)
Working Hours: Monday to Friday
Salary Range: $45,000 - $55,000 per year
Description
We are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. In this role, you will be the frontline representative of our company, ensuring that our customers receive exceptional service and support. As a Customer Service Specialist, you will play a crucial role in maintaining our company's reputation for excellence in customer care.
Responsibilities:
Seronda Networks is an equal opportunity employer committed to diversity and inclusion.
About Us: At Seronda Networks, we are more than just a technology solutions company. We are a community where innovation thrives, professional growth is encouraged, and teamwork is essential. Join our passionate team and be part of an environment that values your contribution as we continue to turn ideas into realities and shape the future of the industry.
Location: Cleveland, OH (On-site - Must work from the office)
Working Hours: Monday to Friday
Salary Range: $45,000 - $55,000 per year
Description
We are seeking a dedicated and enthusiastic Customer Service Specialist to join our dynamic team. In this role, you will be the frontline representative of our company, ensuring that our customers receive exceptional service and support. As a Customer Service Specialist, you will play a crucial role in maintaining our company's reputation for excellence in customer care.
Responsibilities:
- Provide exceptional customer service by addressing inquiries and concerns in a timely manner.
- Assist customers with product-related questions and troubleshooting problems effectively.
- Process orders, refunds, and exchanges according to company policies and procedures.
- Maintain accurate records of customer interactions and transactions using our CRM system.
- Collaborate with team members and other departments to resolve customer issues or escalations.
- Educate customers about company products, services, and promotions to enhance their experience.
- Handle incoming customer inquiries via phone, email, and live chat
- Provide accurate information regarding products and services
- Resolve customer complaints and issues in a timely manner
- Document customer interactions and feedback in our CRM system
- Collaborate with internal teams to address customer needs
- Follow up with customers to ensure satisfaction with resolutions provided
- High school diploma or equivalent; bachelor’s degree is a plus
- Proven experience in customer service or a related field
- Excellent verbal and written communication skills
- Strong problem-solving skills and attention to detail
- Ability to handle stressful situations with a calm demeanor
- Proficient in using computer applications and CRM software
Seronda Networks is an equal opportunity employer committed to diversity and inclusion.
Salary : $45,000 - $55,000
