General Manager

Do you love health, wellness, aesthetics, and helping people feel better from the inside out? Serotonin Orlando FL is a NEW innovative concept with proven leadership in the Med-Spa and wellness industry that has created a new niche market. Our value concept is to increase the quality and quantity of lifespan through improving health span. We are looking for a creative, motivated leader, with experience in the Retail Management or Aesthetic medicine/medical spa industry (preferred) to help grow with our business. This person will be integral in the daily operations, sales, human resources, marketing strategies, and business development of Serotonin Centers Orlando and our center services. This full-time position oversees the day-to-day operational functions for the Center, ensuring that office policies, procedures, and plans are executed in a smooth and expeditious manner. Key responsibilities include sales, office administrative duties, inventory, personnel management and be responsible for the oversight and growth of membership. This position requires a self-motivated individual who takes initiative and has a strong desire to succeed and advance in their career.

Responsibilities:

• Oversee and actively sell company products and services.

• Sets goals, deadlines, and objectives for team

• Center promotions and patient incentives

• Supervise office staff including front office administration, medical assistants, and providers

• Creates and maintains an ongoing structure for employee orientation and termination

• Implements and/or updates: patient scheduling protocols policies and procedures, telephone systems, text messaging and online review systems, EMR templates and consents, computer and technology updates, manages staff scheduling, schedules lunch and learns with representatives, processes orders for office supplies, consumables, equipment and more.

• Managing business software platform

• Effectively leading and coaching team in company processes.

• Daily operations management

• Ensure center maintenance

• Patient satisfaction management

• Managing adverse reactions to treatments

• Equipment, warranties and maintenance

• Hiring, training and coaching of new staff

• Implementing procedures and protocols

• Event and project management

• Supervises and provides disciplinary measures for staff

• Budgeting and profit maximization

• Payroll management and team scheduling.

• Assist with HR issues: monitor employee vacation and sick time, and other duties.

• Assist office personnel and fill in for vacation, as needed

• Perform other duties as required

Ensure sales goals are met and that contacts/leads turn into consultations, and into treatment sales

This position provides a very competitive compensation plan including a base salary, sales commission and performance bonus potential.

Qualifications

• Management and Customer Service experience Strong administrative skills
• Demonstrated ability to lead
• Comfort working with budgets, payroll, revenue and forecasting Strong communications skills