What are the responsibilities and job description for the Service Advisor position at Serra Auto Campus?
The Serra Auto Campus is currently looking for a Service Advisor to join our growing team! At the Serra Auto Campus we are home to Lexus, Porsche, BMW, and Mercedes-Benz.
The right individual for this role will have a customer-focused mindset, the ability to perform at a high level within a team environment, the ability to handle multiple tasks simultaneously, a strong drive for individual & team success, and is looking for a long-term career.
Benefits : Competitive Pay
Flexible Working Hours
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Time Off
401(K)
Paid Training Opportunities for Career Growth
Service Advisor Responsibilities :
Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance based on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time and contact
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers
Service Advisor Requirements :
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to multi-task throughout the day
Ability to work within a team environment
Serra Auto Campus is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
