What are the responsibilities and job description for the Lead Medical Phone Operator position at Serra Medical Group?
The Phone Operator courteously answers the phone by greeting the caller, identifying the clinic and self, and then directing calls to the appropriate recipient. Directs patients with appropriate information and does so in a courteous and professional manner.
Office Hours 8am-5pm, Monday-Friday, Full Time
Duties Include
- Answer single or multiple incoming/outgoing calls and route accordingly on a complex phone system by:
- Greeting callers with an appropriate salutation in a confident, unhurried, and cheerful tone.
- Identifying self.
- Asking questions to determine a caller’s needs such as “How can I help you?” or “What can I do for you?”
- Does not use questions such as “Can I help you?” or “What do you need?”
- Routes calls to the appropriate person or department.
- Leaves clear and informative voicemail messages.
- Communicates general information to appropriate personnel, patients, or guests.
- Maintains an organized workspace and functions well during stressful periods or situations.
- Treats all persons with respect and dignity, including but not limited to patients, families, guests, vendors, physicians, employees, etc...
- Maintains good working relationships, both within the department and with other departments.
- Manages and operates equipment safely and correctly.
Education/Certification: High School graduate or equivalent.
Experience: 1 year (Preferred)
Language/Communication: Must be a great listener and have the ability to communicate expertly and appropriately in English and Spanish.
Mental Capabilities: Must be even-tempered and able to make sound decision and judgments. Must have the ability to prioritize multiple and competing customer and staff needs.
Interpersonal: Must have excellent interpersonal skills by treating others with politeness and civility.
Performance: Strives for daily excellence in all verbal and non-verbal communications
Job Type: Full-time
Pay: $20.00 - $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Customer Service: 1 year (Preferred)
Language:
- Spanish (Required)
Work Location: In person
Salary : $20 - $30