What are the responsibilities and job description for the Service Appointment Coordinator position at Serra Rochester Hills?
Do you love working with a fun group of people? You have come to the right place! We are seeking energetic individuals to join our unique and fast-paced Service team to schedule appointments for our team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.
If you've previously been a Scheduling Assistant, Appointment Setter, or Call Center Agent this role is for you!
Compensation: $15/hour depending on your experience a monthly bonus plan.
Schedule: This is a full-time role Monday - Friday 8:30am -5:30pm or 9am - 6pm depending on what is needed for the department at time of application
What We Offer
- Medical and Dental Plans are available
- 401K Plan
- Paid time off and vacation
- Growth opportunities
- Paid Training
- Employee vehicle purchase plans
- Long term job security
- Health and wellness
- Discounts on products and services
- FUN!
Responsibilities
- Schedule service appointments for our guests to get their vehicle needs taken care of
- Actively listen to customers, answering their questions, and directing them appropriately as they request.
- Respond quickly to customer phone calls, internet leads through online scheduling, and live chat inquiries.
- Advise on maintenance recommendations.
- Confirm scheduled and missed appointments.
Qualifications
- Strong computer skills, including Gmail, Excel and Word (and preferably dual-screen experience)
- Strong customer service background
- Excellent verbal and written communication skills
- Punctual, reliable and eager to improve
- Clean driving record and valid driver’s license
- Must have a positive attitude and enjoy working on a team
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary : $15
