What are the responsibilities and job description for the PARTS COUNTER PERSONNEL position at Serramonte Subaru & Serramonte Volkswagen?
A parts counter person is responsible for customer service and retail sales in our Parts Department. In this position, your responsibilities include selling parts and taking inventory of stock in storage and, if necessary, on shelves. The associate must be friendly, articulate, enthusiastic, and a self-motivated team player with outstanding communication skills, a positive attitude, and an excellent work ethic, we would prefer prior Automotive Dealership experience as well.
Essential Duties
- Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
- Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
- Answers phone calls, providing price quotes and other information.
- Provides a high level of service to internal and external customers.
- Pulls and fills orders from stock.
- Notifies parts managers of out-of-stock parts or shop materials that need immediate attention.
- Locates out-of-stock parts from outside sources and submits an emergency order, if necessary.
- Notifies the service advisor and the customer when special ordered parts have been received.
- Follow up on back-ordered parts.
- Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
- Make sure all internal requests for parts are billed on service repair order.
- Receives payment from retail customers or obtains credit authorization.
- Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
- Keeps front and rear counter areas clean and uncluttered.
- Participates in all training programs that are made available.
- Keeps current on new products and product updates.
- Participates with the parts manager in maintaining a lost sales tracking program.
- Maintains professional appearance.
- Other tasks as assigned.
- SATURDAY'S REQUIRED
Qualifications
- At least 3 months of experience or related training; or equivalent combination of education and experience
- Experience in both front and back of parts counter is preferred
- Strong communication and customer relations skills
- Strong math and reading comprehension skills
- General understanding of various functions of a distribution center
- Ability to lift 60 lbs and work at heights of 25 feet or more
- 18 years of age or older
- Warehouse experience and material handling equipment experience preferred
- Computer-literate with the ability to learn and become proficient in any software program
- High school diploma or equivalent degree preferred
- Valid driver’s license and a clean driving record
Benefits
- Medical, Dental & Vision Insurance
- 401k plan
- Paid Vacation, Holiday, and Sick Pay
- Growth opportunities
- Family culture with organized structure
- Long term job security
- Leading competitive pay
Job Type: Full-time
Pay: $20.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $20 - $30