What are the responsibilities and job description for the Career Services Manager position at Serrato Corporation?
Primary Position Objective
Oversees career preparation instructors, counselors and secretary. Responsible for overseeing counseling services, which include counseling, career preparation program, career management team (CMT) program and other counseling programs in compliance with government and management directives.
Brief Description of Duties
- Plan, coordinate and oversee the administrative and programmatic activities of the department.
- Assist in the development and implementation of new and revised policies and procedures affecting counseling services.
- Evaluate staff performance, provide staff training, recommend and implement department and personnel changes as approved by the programs director and coordinated with the human resources manager prior to implementation.
- Assist the programs director in the preparation of the departmental budget; monitor and control expenditures.
- Review and audit all assigned areas regularly for contractual compliance and effectiveness of delivery of services to students. Prepare related reports.
- Develop and implement an effective counseling services program and ensure that each counselor is assigned a caseload consistent with guidelines.
- Participate in the training of center staff as coordinated with the human resources manager.
- Implement and maintain collaborative system of communication between counseling services, center staff and outside community services to facilitate student progress and performance.
- Assist in coordinating evaluation for emotional or psychological problems; follow recommendation of center mental health consultant.
- Coordinate activities of the maximum benefits program including CMT scheduling and monitoring.
- Manage the center's diversity program.
- Oversee the provision of group counseling programs designed to support the personal growth and development of students.
- Review and revise career development services system (CDSS) plan annually or as needed.
- Participate in the review/revision of the student handbook annually or as needed.
- Coordinate the pre-arrival contact process, including communication with the TEAP specialist, admissions counselor, student records department, or other appropriate individuals when delays or other issues arise.
- Manage the scheduling of initial CMT panels and ensure appropriate center staff members are invited to participate based on the student needs identified through the career preparation assessment processes.
- In concert with the career development and training managers, ensure students are scheduled for transition panels in accordance with established timelines; monitor the development and implementation of student transition plans and ensure identified services and supports are in place prior to separation.
- Oversee the development of personal career development plans; monitor to ensure the plans are consistent with goals identified by the student.
- Conduct reviews/audits of assigned areas-including center information system case notes, personal career development plan, and file documentation on a regular basis to ensure contractual compliance and effectiveness of the delivery of services to students.
- Coordinate the implementation of programs and services as described in the center's CDSS plan.
- Perform other duties as assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- Proficiency with advanced Microsoft Office applications including Word, Power Point, Outlook, and Excel.
- Computer Literacy with basic computer functions, email, internet, and basic programs such as Adobe Acrobat.
- Strong knowledge of career development, assessment tools, and industry trends.
- High level of leadership and management skills.
- High level of communication, interpersonal, analytical, and organizational skills.
Experience
One year's experience in counseling or related field. One-year experience in a supervisory capacity.
Education
Bachelor’s degree (including 15 semester hours of instruction in social services - related instruction).
Certificates/Licenses/Registration
- Valid State Driver's License
Benefits Offered
- Paid Short Term / Long Term Disability and Basic Life Insurance.
- Health care insurance available (medical, dental, vision, critical illness, accident, HSA, and FSA)
- Paid Holidays
- Paid Time Off
- 401(k) retirement plan with company match
- Tuition Reimbursement
- Employee Assistance Counseling Service Programs Available
Disclaimers
- Serrato Corporation is an Equal Opportunity Employer
- Serrato Corporation conducts background checks and drug screens.
