What are the responsibilities and job description for the Patient Care Advocate position at Sertoma Speech and Hearing Centers?
About us
Join Sertoma Speech & Hearing Centers as a full- or part-time Patient Care Coordinator (front-office role) in Palos Hills, IL! We’re a nonprofit, community-focused practice where kindness and connection matter. You’ll be the welcoming face of our clinic, working alongside a supportive team dedicated to helping our neighbors achieve their best hearing health. If you thrive in a people-first environment and want to make a direct impact close to home, we want to meet you!
The Patient Care Coordinator is responsible for greeting patients, answering the phones, scheduling appointments, completing billing processes, finishing administrative processing, recordkeeping, and more.
Our workplace is lively, fulfilling, and demanding. We are dedicated to your development, goals, and success.
Our work environment includes:
- Modern office setting
- Safe work environment
- Modern office setting
- Business casual attire
*Job Summary*
We are seeking a dedicated Patient Care Coordinator to join our healthcare team. The ideal candidate will be responsible for providing administrative support and excellent customer service to patients in a medical office setting.
Qualifications
- Strong leadership and interpersonal skills;
- Exceptional phone demeanor;
- Strong written communication
- Familiarity with Microsoft Office Suite and medical patient management software
- Sound record reflecting honesty and integrity; the ability to contribute positively to a team environment;
- Excellent organizational skills;
- The ability to prioritize and manage a high volume of patients with a high standard of care;
- A dedication to helping those with hearing loss, dementia, Alzheimer’s, and brain injury, as well as those who are not mobile or have limited mobility.
-Greet and assist patients in a friendly and professional manner
- Schedule patient appointments, follow-ups, reschedule as needed
- Maintain patient records and ensure accuracy of information
- Input data correctly
- Coordinate with ancillary medical staff to ensure patient care needs are met
*Requirements*
High School diploma or equivalent
Previous experience in audiology or medical office setting is advantageous
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Expected hours: 37.5 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- Monday to Friday
- No weekends
Language:
- Spanish, Arabic, Polish (Preferred)
Ability to Commute:
- Palos Hills, IL 60465 (Required)
Ability to Relocate:
- Palos Hills, IL 60465: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $20
