Care Manager Team Lead

Care Manager Team Lead

Department: Community Mental Health and Counseling

Status: Full-time

Who We Are

At Sertoma Star Services, we're on a mission to empower individuals with intellectual/developmental disabilities and those living with mental illness to reach their goals and lead fulfilling lives. With a strategic presence in South Chicagoland and Northwest Indiana, we proudly serve over 2,000 consumers through a diverse range of vocational, educational, therapeutic, and residential programs.

Sertoma Star Services’ roots trace back to the merger of two dynamic social services organizations, New Star and Sertoma Centre combining over 125 years of expertise in providing cutting-edge, person-first services. Our united commitment is straightforward: to transform lives through delivering comprehensive services, choices, and opportunities to those we support in an environment that promotes self-advocacy and personal success.

By joining the Sertoma Star Team you will have a unique opportunity to challenge limits and change lives. Together, we can shape a brighter future for those we serve.

Your Role

As the Care Manager Team Lead, you will play a pivotal role in guiding the assessment and care management team, overseeing service planning, and facilitating successful transitions for Class Members from long-term care environments to independent living. You will manage multiple facets of the transition process, ensuring quality pre- and post-transition services and maintaining regular contact, including home visits, with Class Members to support their stability and growth. Overall, the Care Manager Team Lead collaborates with a multidisciplinary team to ensure members’ service needs are met.

Responsibilities

• Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include but are not limited to recruiting, onboarding, and training employees; performance management; and conflict resolution.
• Conduct Comprehensive Service Plans (CSPs) for Class Members who are proceeding to transition to evaluate their clinical, functional, or behavioral needs and to ascertain how transitions may be delayed or stalled. Work directly with the Class Member to develop goals to support their progress toward transition. Responsible for regularly updating the CSPs as needed.
• Conduct monthly home visits of all Colbert Class Members upon transition into the community for at least 18 months following transition while maintaining documentation of all visits.
• Build and maintain positive rapport and demonstrate effective communication with nursing facility staff, Managed Care Organizations, subsidy providers, UIC-College of Nursing, and Illinois Department of Human Services (IDHS) to support comprehensive, quality care.
• Attend team meetings across Community Clinical Services to monitor the transition supports and direct services provided to Class Members, to ensure that goals of the CSPs are being met, and to ensure effective communication amongst the teams and to provide a forum for input.
• Primary agency representative in weekly clinical call with UIC-CON to discuss case reviews, post-transition, reportable incidents and/or mortality incidents regarding Class Members. Complete necessary information gathering and follow up in collaboration with the teams within Community Services.
• Schedule and document all billing activities to meet departmental deadlines, timeframes and productivity standards.
  
  

Qualifications

• Master’s degree in human services related field.
• Minimum of one year of clinical and/or supervisory/administrative experience.
• Minimum of one year experience working with individuals with mental illness and working knowledge of the recovery-model preferred.
• Strong organizational skills and detail oriented.
• Experience with mental health services community resources networking.
• Experience with Medicaid Rule 140 documentation and billing requirements preferred.
• Effective communication skills, both oral and written.
• Valid driver’s license and documentation of current auto insurance, with an acceptable motor vehicle report.
• Proficient in the use of computers, software applications, and working knowledge of Microsoft Office Suite programs.
  
  

Benefits

• Generous paid time off
• 13 Paid holidays
• Medical/Dental/Vision Insurance Plans
• Employer Paid Insurance: Basic Life/AD&D and Long-Term Disability
• Employee Assistance Program
• 403(b) with company match
• Tuition assistance
• Eligibility for Public Service Loan Forgiveness
• Ongoing training and development opportunities
  
  

Health, Safety, and Culture

Sertoma Star is an equal opportunity employer that embraces the uniqueness of every person. Sertoma understands that in order for you to work effectively and be an advocate of inclusivity, we must foster an environment that is respectful and sensitive to persons of all gender identities and from every cultural, socioeconomic, ethnic, religious, and racial background. Our open-door, team-building concept supports both agency goals and employee success.