What are the responsibilities and job description for the Patient Coordinator position at Serv Recruitment Agency?
Optimum Human is growing and looking for a dedicated and driven Patient Coordinator to join their high performance team in New Mexico.
Optimum brings all available resources together to help their clients achieve their Optimum Self in any aspect of their lives, or in simple terms: to be as good as they can be for as long as they can. Optimum is a world-class Medical Spa & Rejuvenation Center focused on helping people become the best versions of themselves. They also offer cutting-edge biohacking, world-class recovery and health modalities, and medical aesthetic technologies. Optimum serves their clients with expertise, tools and technologies designed to help them reach their goals and maintain them for longer. Optimum is here to create an oasis of success in New Mexico.
If you thrive on continuous improvement, customer service and team development then apply to be a Patient Coordinator at Optimum! This opportunity supports Optiumum’s growth delivering cutting-edge solutions through dedicated associates and team expertise.
Position Responsibilities:
- Ability to build and maintain strong client relationships, promoting loyalty and repeat business.
- Represent the business, products, and services as an ambassador to increase brand visibility.
- Demonstrate a genuine passion for delivering exceptional care, consistently striving to exceed client expectations while ensuring their comfort, well-being, and satisfaction.
- Illustrate a proactive attitude towards continuous education and professional growth, staying informed on the latest innovative technologies.
- Exhibit excellent oral and written communication skills, with the ability to explain complex procedures and products to clients in a clear, approachable manner.
- Efficiently multitask and manage time with superior organizational skills to handle a dynamic schedule.
- Collaborate with senior leadership and medical staff to continuously refine and improve client services.
- Ensure strict adherence to HIPAA laws and maintain client confidentiality at all times.
- Maintain accurate and timely charting records for each client.
- Greet patients warmly and escort them to exam rooms, ensuring a welcoming and professional environment.
- Perform vital sign checks and assist with clinical tasks and procedures as needed.
- Demonstrate comprehensive knowledge of medical practices, particularly in the oncology and regenerative health specialties.
- Support operational excellence by creating and maintaining SOPs and efficient clinical systems.
- Ensure compliance with all internal policies, procedures, and external regulations to maintain patient safety and organizational standards.
- Provide exceptional customer service, consistently striving to exceed patient and client expectations.
Qualifications:
- Registered or nationally certified Medical Assistant preferred.
- Proficiency with clinical equipment such as AEDs, autoclaves, blood pressure cuffs, EKG machines, glucometers, nebulizers, pulmonary testing devices, and more.
- Familiarity with medical software systems such as MISYS, E-Prescribe, and practice management systems (PMS).
- Comfortable operating office equipment (computers, printers, fax machines, time clocks, copiers).
- Superb organizational skills and a strong attention to detail.
- Ability to create SOPs and implement systems to drive clinic efficiency.
- Passion for aesthetics, biohacking, and/or high-performance health and wellness a plus.
- Demonstrates a genuine passion for delivering exceptional care.
Our Dream Teammate Will Enjoy Access To:
- Competitive Salary
- Excellent Benefits; Medical, dental, vision, PTO, and 401K
- Performance center complete with a full AI gym suite, recovery modalities, body composition tracking, and state of the art aesthetic modalities.
Location: Albuquerque, New Mexico
Job Type: Full-time
Hours: Monday–Friday, 8:00 AM – 5:00 PM
